Apartment Maintenance Manager

4 days ago

Baltimore, Maryland, United States WPM Real Estate Management Full time $48,000 - $96,000 per year
Service Manager – 1111 Light Street Apartments & Heath Street Lofts | Federal Hill

Join our team as Service Manager, leading the daily maintenance operations of 1111 Light Street Apartments and Heath Street Lofts, located in the vibrant Federal Hill neighborhood.

Starting Salary: $36/hour (based on experience)

Schedule: Monday–Friday + On-Call Service

About the Role

As our Service Manager, you'll oversee all aspects of property maintenance, ensuring our communities remain safe, attractive, and fully operational. You'll lead a dedicated maintenance team, manage service requests efficiently, and uphold the highest standards of quality and customer satisfaction.

Key Responsibilities
  • Lead, train, and mentor the maintenance team to ensure timely and effective service delivery.
  • Diagnose and repair HVAC, electrical, plumbing, carpentry, drywall, flooring, and general maintenance issues.
  • Manage unit turnovers, move-in/move-out inspections, and ensure readiness of all units.
  • Conduct regular property inspections to identify and address maintenance needs.
  • Schedule and perform preventive maintenance programs.
  • Oversee and update work order systems, generate service requests, and monitor completion timelines.
  • Ensure compliance with company policies, operational goals, and safety standards.
Qualifications & Skills
  • HVAC Certification required (CAM-T preferred)
  • Proven leadership abilities, including team supervision, motivation, and performance management
  • Demonstrated experience in training and mentoring maintenance staff
  • Strong technical expertise in plumbing, electrical, carpentry, and general maintenance
  • Knowledge of OSHA safety regulations
  • Excellent time management, organizational, and problem-solving skills
  • Strong written and verbal communication skills
  • Proficient computer skills – ability to use maintenance software, work order systems, and email effectively
  • Exceptional customer service and conflict-resolution abilities
  • Valid driver's license and reliable transportation required
Education & Experience
  • High school diploma or equivalent
  • Minimum 5 years of experience in commercial, residential, or industrial maintenance
  • At least 2 years of supervisory experience, including staff development and performance coaching
Compensation & Benefits

We value our associates and offer a comprehensive benefits package, including:

  • Health, Vision, and Dental Insurance
  • 401(k) Retirement Plan
  • Paid Time Off (PTO) & Sick Leave
  • Associate Rent Discount (for eligible full-time associates)

If you're a skilled maintenance professional with strong leadership, technical expertise, and a passion for excellence, we invite you to join our team and help us keep our communities running smoothly.

IND2
Education

Required

  • High School or better
Skills

Required

  • Advanced Plumbing
  • Snow removal
  • Attention to detail
  • Meeting deadlines
  • Heating, ventilation and air conditioning
  • Prioritizing tasks
  • Microsoft Word
  • Painting
  • electrical

Preferred

  • Dealing with complaints
  • Customer service
  • Coaching individuals
  • Effective listening skills
  • Dry wall installation
  • Hydronic/Steam boiler
Behaviors

Required

  • Leader: Inspires teammates to follow them
  • Team Player: Works well as a member of a group

Preferred

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations

Preferred

  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
  • Self-Starter: Inspired to perform without outside help
  • Goal Completion: Inspired to perform well by the completion of tasks

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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