Senior Content Strategist

Strength in Trust
OneTrust's mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.

The Challenge

As a Senior UX Researcher, you will lead strategic and evaluative research initiatives that inform and shape the user experience across our products. You'll collaborate closely with cross-functional teams—including Design, Product Management, Engineering, and Content Strategy—to uncover user needs, behaviors, and motivations. Your insights will drive product decisions and help create intuitive, inclusive, and delightful experiences for our customers.

Your Mission

• Build strong relationships with stakeholders to understand business goals and customer needs.
• Design and execute mixed-method research studies (qualitative and quantitative) across the product lifecycle—from discovery to validation.
• Translate complex research findings into clear, actionable insights, and recommendations.
• Advocate for the user by influencing product strategy and design decisions with evidence-based insights.
• Contribute to the development and refinement of research templates, documentation, and best practices to ensure consistency and scalability.
• Evangelize UX research best practices across the organization, fostering a culture of curiosity and empathy.
• Collaborate with UX Designers, Product Managers, and Content Strategists to ensure research is integrated into product development.
• Leverage tools and metrics to analyze user behavior, feature adoption, and engagement trends.
• Mentor designers and contribute to the growth of the UX research discipline.
• Support Research Ops to maintain and improve research tools, participant panels, and recruitment processes.
• Help manage research repositories and ensure insights are organized, accessible, and reusable across teams.
• Support compliance with data privacy and ethical research standards, including consent and data handling protocols.
• Assist in tracking research activities, outcomes, and impact metrics to stakeholders.
• Stay current with industry trends, tools, and methodologies to continuously evolve our research practice.

You Are/Have

• Minimum of 3 years of experience in UX research or a related field.
• Proven experience conducting end-to-end research using a variety of methods (e.g., usability testing, interviews, surveys, A/B tests, and behavioral data analysis).
• Strong analytical and storytelling skills—able to synthesize data into compelling narratives and actionable recommendations.
• Experience working in agile environments and collaborating with cross-functional teams.
• Familiarity with accessibility standards and inclusive research practices.
• Ability to tailor research strategies to different organizational contexts, product maturity levels, and user segments.
• Resilient and adaptable—able to manage multiple projects, shifting priorities, and tight timelines.
• Experience with research tools such as Maze, UserTesting, Pendo, or similar platforms.
• Portfolio or case studies demonstrating impactful research work.
• Experience working in InfoSec, privacy, or enterprise SaaS environments is a plus.
• Experience conducting research for global audiences is a plus.

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range

$88,875—$133,312.50 USD

Where we Work

We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

Benefits
As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit

Resources

Check out the following to learn more about OneTrust and its people:

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview
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You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "" email address. You may also receive legitimate emails from "@us.greenhouse-". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "" email address. For more information or if you have been targeted please reach out to

Our Commitment to You
When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.