Software Engineer

About  

  provides configurable software for billing, customer management, business management, payments, analytics, provisioning, and automation to service providers in telecommunications, Wireless & IoT, managed IT services, A/V, security integration, and other related industries. Our modern, cloud-based software delivers the industry's most complete quote-to-cash experience, enabling our clients to grow their revenue efficiently. 

 is an Atlanta-based company with offices in Atlanta and West Virginia. We have more than 21 years in business serving our clients. While we are very experienced in what we do, we are still growing rapidly, and we are looking for exceptional people who are excited to join us on a career-defining journey. 

In all of our daily work, each of us is guided by our mission, vision and "ACT TOP" values. 

Our Mission: To help clients grow revenue efficiently. 

Our Vision: To be the best billing & back-office software company in the world by providing innovative solutions and extraordinary service to our clients and end users. 

Our ACT TOP Values: 

• Achieving Extraordinary Results: Doing more than expected and pursuing a higher standard of work without compromising your job responsibilities. 
• Caring For Employees, Clients and Community: Demonstrating empathy and concern by helping those who are most in need. 
• Take Responsibility and Act Like An Owner: Being accountable and doing the right thing even when no one is watching. 
• Transparent Leadership: Communicating openly, regardless of title or situation. 
• Opportunity To Make a Positive Difference: Recognizing situations and taking action to produce a better outcome. 
• Passion For Innovation: Enthusiastically finding new solutions to improve efficiency.  

In a recent national survey, 97% of our employees agreed that  is a Great Place to Work compared to 57% agreement at comparable US-based companies,  stands out as a place where team, values and culture combine to create an amazing work environment 

About The Role: This hybrid role combines deep expertise in software engineering with AI/ML innovation. You'll join development efforts across both traditional and AI-powered systems, and serve as a technical bridge between LLMs, cloud solutions, and scalable software architecture.

The Software Engineer – AI Solutions role will report directly to the Engineering Manager, and will work closely with the Engineering team, and other technology leaders to ensure that existing and new data solutions follow best practices and are highly performant.
 
Key Responsibilities:
AI & Machine Learning

• Design, build, and optimize AI-powered applications using Azure OpenAI, LangChain, and Semantic Kernel
• Implement, fine-tune, and prompt-engineer large language models (LLMs) for 's business use cases
• Architect and manage vector databases, indexes, and retrieval pipelines
• Ensure AI systems are secure, scalable, and aligned with enterprise software best practices
• Stay ahead of AI trends, recommending tools and techniques that align with 's innovation goals

Software Engineering

• Contribute to full-stack software development using .NET, SQL, React/Typescript, and Python
• Participate in sprint planning, backlog refinement, and architectural alignment for cross-functional teams
• Perform hands-on coding for high-impact, complex system components
• Engage and mentor in code reviews and architecture sessions with team members
• Work closely with Product and Design to deliver scalable, performant features
• Assist in troubleshooting and resolving production issues with AI or application layers
• Champion Agile principles, DevOps, and continuous improvement initiatives

Requirements:

• Bachelor's degree in Computer Science, Data Science, or related field (or equivalent experience)
• 5+ years in software engineering (preferably with leadership experience)
• 3+ years hands-on with LLMs, Azure OpenAI, LangChain/Semantic Kernel, vector databases
• Strong coding skills in both AI contexts (Python, prompt engineering) and enterprise development (.NET, React/TypeScript, SQL)
• Embody Extreme Ownership principles, as outlined by Jocko Willink, by taking full responsibility for your work, proactively tackling challenges, and contributing to team success with discipline and accountability
• Excellent communication and cross-functional collaboration skills
• Ability to translate AI concepts to business leaders and technical peers
• Familiarity with CI/CD, Azure DevOps, cloud-native architecture a strong plus

Employment eligibility is limited to individuals who currently reside in one of the following states: Florida, Georgia, Iowa, Kentucky, Maryland, Michigan, Missouri, North Carolina, Nebraska, New York, Ohio, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington, Wisconsin, or West Virginia.

Benefits and Perks: 

• Generous HSA employer contribution  
• 401k with generous company match and immediate vesting 
• Unlimited PTO 
• Paid Parental Leave 
• Company paid for life and disability insurance 
• Monthly tech reimbursement 
• Monthly fitness reimbursement 
• Education and development stipend 
• Time off to volunteer at the organization of your choice, as well as company-level volunteer opportunities 
• Clear and documented career path for your position 
• True open-door policy with opportunities to give feedback to leadership on a continual basis through 1:1 sessions multiple times per year 

At  no employee or applicant will be treated less favorably on the grounds of their sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief. By clicking submit below, you consent to allow  to store and process the personal information submitted above. 

#LI-hybrid 

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