Manager, Training

Job Summary
As the Manager of Training, you are a pivotal player in executing our training strategy, facilitating impactful learning experiences, and driving operational excellence across brands. You are the brand's training liaison, and your hands-on approach and strategic mindset will ensure that our training programs, menu rollouts and brand initiatives are effectively communicated and delivered to align with our brand's strategic vision.

Essential Functions

• Training Facilitation and Implementation:

• Deliver engaging and effective training sessions, both onsite and virtually, ensuring consistency with brand objectives.

• Visit various locations periodically to facilitate training sessions, observing and supporting the implementation of strategic brand initiatives and rollouts.

• Incorporate guest service excellence and hospitality standards into training programs to enhance the guest experience.

• Brand Liaison Role:

• Serve as the primary liaison between the training team and brand operations, ensuring all training materials align with the brand's voice and effectively support brand initiatives.

• Work closely with brand leaders to finalize training materials for the company-owned and franchise community, providing clarity and alignment of brand standards.

• Ensure continuous calibration on brand standards to maintain the level of knowledge required for effective support, fostering a consistent understanding across all teams.

• Program Development Support:

• Collaborate with the instructional design team and brand operations to develop comprehensive training materials for menu rollouts, leveraging digital tools and platforms to enhance training delivery and accessibility.

• Navigate across multiple brands, maintaining their unique personalities, and ensuring consistent scaling of training initiatives.

• Utilize brand-specific insights to tailor training resources that reflect each brand's identity with ensuring uniformity in execution.

• Operational Knowledge:

• Maintain a strong understanding of brand operations and guest service models to develop relevant training content.

• Collaborate with field-based brand operations teams to integrate operational insights into training programs.

• Incorporate and regularly update health and safety regulations to ensure compliance and latest regulatory requirements.

• Performance and Feedback:

• Monitor the impact of training initiatives on brand KPI performance and business outcomes.

• Collect feedback from training sessions and field visits to report on training effectiveness.

• Continuous Improvement:

• Stay informed about new training methodologies to improve training delivery.

• Propose innovative ideas to enhance the training experience and drive engagement.

Education

• Bachelor's degree in education, business, or related field (or equivalent years of experience).

Work Experience

• 5+ years of experience in training facilitation and program development.
• Experience in restaurant operations at a supervisory or management level, ensuring familiarity with operational processes and challenges.

Skills

• Strong facilitation skills to deliver engaging and impactful training sessions that resonate with store operations.
• Proficient in conflict resolution and negotiation to manage challenges effectively.
• Ability to adapt training content to various learning styles and operational contexts.
• Strong analytical skills to use data for training evaluation and enhancement.
• Effective time management skills to prioritize tasks and manage multiple training projects simultaneously.
• Operational expertise with the ability to ask critical questions to ensure training materials are practical and relevant to store operations.
• Keen attention to detail to ensure that all training materials comprehensively cover operational procedures and prevent potential issues during implementation.
• Strong written and verbal communication skills, including technical writing, with the ability to influence and present ideas to senior leadership.
• Excellent project management skills with a focus on prioritization, timelines, and stakeholder communication.
• Resourceful, detail-oriented, and committed to delivering high-quality work that meets organizational goals.

CertificationsTravel Requirement

• May be required to travel up to 25% of the time