Specialist Client Support I

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

Serve as contact and reference point for channel support for complex systems and products, resolving intricate client issues and providing expertise on both standard and customizable product features to ensure exceptional customer satisfaction and long-term relationships.

What you'll do

Typical tasks may include, but are not limited to, the following:

• Customer Advocacy and Support: Act as a customer advocate, providing prompt support to address client needs and issues.
• Order and Billing Management: Manage orders, billing processes, and develop operations; collaborate with systems teams for process improvements.
• Implementation and Coordination: Coordinate implementation processes and manage pre-sales and post-sales activities.
• Data Integrity and Customer Satisfaction: Maintain data integrity, manage customer data accurately, build strong relationships, and ensure customer satisfaction.
• Contract Compliance and Training: Review contract documents for compliance, coordinate supplier orders, and provide post-cutover training and product design/redesign

What you'll need

• Minimum two years of college or equivalent post-high-school education or experience.
• Previous work experience in a related area and/or time spent doing similar work that provides the background for the current position.

What you'll bring

• UBAM and Priority/CTC (Call Tree) Call Handling.
• Monitors current systems in use, callbacks and FORM20 Inboxes.
• Completes assignments sent via EMT, manages NMA trouble tickets, troubleshooting, resolves network-related technical issues and handles maintenance windows.
• Support mid-year call tree updates and seasonal call tree updates.
• Handle requests for call tree auto attendants, HVS (Hosted Voice Services Auto Attendants), EEA (Executive Auto Attendants), requests for call tree reports, including resolving error reports and recording services for internal and external customers.
• Support for CVoIP/BVoIP, and SOC Service Reps with orders.

Supervisor:

• No

Our Specialist Client Support I, earns between $71,900 - $107,900. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
• AT&T internet (and fiber where available) and AT&T phone

If you're ready to make an impact on our business and your career, bring your bold ideas to a world of possibility.

Apply today

Weekly Hours:

40

Time Type:

Regular

Location:

Dallas, Texas

Salary Range:

$71, $107,900.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.