Director, Franchise Operations

Summary

Senior position, providing strategic operational oversight for leading Franchise Urgent Care system in the U.S. This position will oversee territories covering various regions and states while managing Franchise Business Consultants. This role provides leadership and coaching to operations teams and franchisees, to achieve short and long-term company objectives.

Essential Duties and Responsibilities

• Promote the Vision, Mission, and Values of the Company.
• Hire and build a competent, high-performance team with skills that are relevant to the needs of the business.
• Assist in the creation of field teams' annual performance goals.
• Provide leadership and direction to the Operations team to assist franchisees in establishing effective annual business plans.
• Provide leadership from an Operations perspective in developing and managing marketing performance through effective partnerships with appropriate departments and vendors.
• Oversee and monitor consistent execution and delivery of company strategies to ensure compliance with AFC standards.
• Travel to individual franchise clinics to ensure/validate business progress against goals.
• Lead in the annual franchise conference and various other meetings throughout the year.
• Respond to customers and franchisees in a timely manner.
• Continuously coach and advise Business Consultants.
• Provide insightful counsel to position franchisees for optimal financial health.
• Conduct team meetings to ensure staff are focused on performance goals, share best practices, and communicate corporate information affecting the team.
• Maintain focus on the right priorities, eliminating roadblocks, and providing solutions to day-to-day problems.
• Maintain a positive and ethical work climate that is conducive to attracting, retaining, and motivating a diverse group of top-quality employees.

Other Duties and Responsibilities

• May be asked to lead or co-lead cross-functional corporate projects or committees. Other duties as assigned or needed.

Travel

• Total travel average of 40%.

Required Skills

• Proficient in Microsoft Word and Excel. Working knowledge PowerPoint.
• Strong communication skills, with the ability to effectively articulate and present ideas to a variety of internal and external audiences. Strong public speaking/ presentation skills to present to staff, management peers, senior company management, and franchisees individually and in groups.
• Effectively solves problems with others. Works towards cross-functional "win-win" solutions. Strong ability to coordinate with other departments to complete projects on time.
• Challenges the status quo. Generates new and viable ideas and facilitate effective brainstorming to create solutions and improved processes.
• Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment. Adjusts priorities as situations change. Takes the initiative to find solutions quickly and effectively.
• Demonstrates ability to assist in developing strategies for achieving operations goals, to translate business strategies into clear objectives and tactics, and to proactively anticipate future trends or problems, their potential impact, and how to address them with relevant strategies.
• Demonstrates the highest level of integrity and trust. Communicate problems and setbacks in an honest and transparent manner.

Required Experience

• B.S. in Business Administration, Business Management, Healthcare Management, or related field
• Master's of Business or Health Care Management degree (preferred)
• Minimum 3 years Business Management and/or Urgent Care Experience
• Experience working within a franchisor organization
• Strong knowledge and familiarity with the healthcare industry
• Ability to lead geographically dispersed teams

This is a remote position.