Regional Director

• LOCATION: Irving, TX.
• SCHEDULE: Monday - Friday 8:00 am to 5:00 pm | On call 24/7

ABOUT US

Worth Ross Management Company is an award-winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allow forward progress and our success as a company stems from that philosophy.  

ABOUT THE ROLE

The Regional Director is a hands-on leadership position responsible for an assigned book of business and overseeing the General Manager who is responsible for operational, administrative, financial, human resources, maintenance, and security functions of one or more communities.  

The Regional Director also provides exemplary service in a manner consistent with the values and mission of WRMC. He or She ensures that properties are maintained and operated in accordance with company objectives and facilitates solutions to problems between communities and internal support staff, guided by precedent and working within the limits of established policies. 

RESPONSIBILITIES:  

• Provide management and leadership to properties within assigned region and book of business. Collaborate with Executive Management to develop goals and communicate established goals. Ensure the goals and needs of the assigned region, company and its customers are consistently met.
• Manage the functions of a team in different properties within a region while maintaining standards of excellence for processes, methods and personnel. Manage the process improvement and quality control of property management functions to maximize productivity and ensure quality service is delivered.
• Provide leadership, direction and assist in the investigation and resolution of internal and external problems and concerns.
• Partner with General Managers, Board of Directors and other internal departments to develop and lead the introduction and integration of new programs, services and initiatives.
• Interview, select, recommend, hire and train assigned team. 
• Ensure proper staffing levels are in place at each site within assigned book of business. 
• Supervise hiring and management of direct employees.
• Complete performance evaluations of direct reports on an annual basis and provide leadership, counseling and coaching as necessary. Recommend personnel actions, promotions, transfers, terminations, or disciplinary measures.
• Attend Annual, Budget, Board of Directors, and/or Special Meetings when needed.
• Actively pursue new management account leads.
• Assist with transition of new accounts.
• Serve as a liaison between Home Office, Property Managers and Board of Director by maintaining open communication and professional relationships.
• Provide quarterly report to Chief Operations Officer on each site.
• Recommend and assist in managing the budget for assigned book of business.
• Maintain awareness of changes in rules, statutes or regulations and communicate changes to team and Board of Directors, when applicable.
• Develop and implement WRMC Best Practices / Standard Operating Procedures on-site. 
• Enforce WRMC policies and procedures.
• Work with VP of Facilities and Risk Management to ensure that fire & flood emergency procedures are in place at each site and staff has been trained in those procedures.
• Evaluate properties that are underperforming and implement strategies for improvement.
• Ensure personnel are capable of meeting the community's goals and standards.

 SKILLS & KNOWLEDGE: 

• High School Diploma required
• Bachelor's degree in business or related field preferred. 
• Five to seven years' experience in Property Operations and/or Hospitality; or the equivalent combination of education and experience. 
• CMCA, AMS and/or PCAM Accreditation from CAI preferred.
• Effective written and verbal communication skills. 
• Highly organized, people-oriented individual. 
• Able to work under tight deadlines and use time effectively based on key priorities. 
• Coaching and training abilities
• Understanding of Accounting principles 

Travel and Availability Requirements 

Required to travel to multiple on-site locations on an as-needed basis. Ability to work extended hours and weekends based on project requirements. Ability to respond to emergencies in a timely manner, 24-7. 

Worth Ross Management Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

• Medical
• Dental
• Vision
• Short term disability (STD)
• Long term disability (LTD)
• Employee assistance program (EAP)
• Pet insurance 
• Retirement
• Paid Time Off (PTO)
• 401K