Business Strategy Analyst

3 days ago

Washington, Washington, D.C., United States Microsoft Full time $80,000 - $120,000 per year

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.


The Business Strategy Analyst will lead data, analytics, and reporting initiatives globally for the Field Enablement and Partner Strategy team within Microsoft's Security Customer Success Unit.  This role is pivotal in enabling the organization's global field and partners to deliver world-class post-sales outcomes through strategic insights, operational telemetry, and scalable reporting systems.

You will work closely with leaders across skilling, technical skilling, partner strategy, and community and communications, as well as the broader business strategy team to understand data and reporting requirements across these disciplines to thereafter build and deliver reporting systems and insights that will inform business decision-making, strategic planning, and operational requirements for a variety of global initiatives designed to enable our customers to maximize the value of their Microsoft Security investments.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

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