Program Director

It's a great feeling to work for a company that does so much good for others around the world

Education: Bachelor's degree in a human services field or other related field OR associate degree in similar field with experience.
 

Experience: 2 years of leadership and management experience developing and supervising teams. 5 or more years' experience working with at-risk youth and families.
 

Supervises: Clinicians, Family Support Specialist Supervisor, Program Support Specialist, Intake Coordinator, and Resource Navigators
 

Summary: The Program Director is responsible for using sound professional judgment and best practices to supervise staff to ensure quality service are provided to clients and the ensure the program maintains compliance with all policies, procedures, and contract requirements.
To successfully perform this job, the employee may be expected to perform the following, with or without reasonable accommodations in accordance with the Americans with Disabilities Act of 1990:
 

Essential Functions:
1.Responsible for meeting program contract deliverables, creating and maintaining program budget and ensuring program operations comply with appropriate laws, regulations, contracts, procedures, policies, and budget requirements.
2.Provides guidance and leadership to staff to emphasize the importance of the program achieving high standards of quality, internally and through public and private sector partnerships.
3.Prepares presentations, trainings, and facilitates to groups to promote programs within the community.
4.Works with other organizations in the community to foster collaborations for outreach opportunities as well as building and maintaining community partnerships to further meet the needs of those served.
5.Responsible for interviewing candidates, hiring staff, and ensuring all who are hired have the required education and experience to be an effective member of the program team.
6.Manages staff performance through providing coaching, counseling, creating development plans, providing training, etc. to promote optimal performance through regular communication and evaluation.

7.Responsible for providing corrective action, if applicable, up to possible termination of employees, if necessary, complying with chain of command approvals, applicable laws, regulations, agency personnel policies and procedures.

8.Ensures all staff are trained in program data collection and are inputting all required information into software effectively and as a team.

9.Has open and ongoing communication with the BCHS HHS Regional Director and the management team.

10.Responds to crisis calls making independent decisions on client needs and steps to further support the crisis and then follows chain of command to report and confirm next steps.

11.Other job duties as assigned.
 

Measurable Deliverables:
1.Ensure program meets all outcomes and deliverables 100% of the time as outlined by the DFPS contracts, BCFS HHS logic models, and programs.
2.Ensures program and agency reports are submitted 100% on time as proposed in the contract.
3.Reviews and analyzes financial and statistical reports monthly to assess the budget status and to initiate preventative measures within the following month if any problems appear to be predicated.
4.Ensures program budgets are on track with contract and agency standards; approves spending for staff, and ensures appropriate documentation is submitted in a timely manner and as established by the agency.
5.Conducts and documents monthly quality assurance tasks including case file audits, in person reviews/shadowing, auditing Salesforce database, and client satisfaction phone calls to ensure compliance with contract requirements.
6.Reports reviews to Regional Director monthly and immediately develops action plans for compliance concerns and problems.
7.Conducts weekly or biweekly consultation with assigned staff. Completes monthly all staff meetings to assess the needs of the team, implement training opportunities, review policies and procedures, and to review staff cases.
8.Follows all communication protocols when an incident occurs and completes significant incident reporting immediately following the stabilization of an incident. Ensures all positions are filled100% of the time.
9.Monitors Salesforce on a weekly basis to ensure compliance with data collection.
 

Credentials, Skills and Abilities:
1.Maintain current licenses and certificates as required.
2.Pass a pre-employment drug screen and random drug screens and maintain emotional control, and professional composure, at all times.
3.Provide proof or work eligibility status upon request.
4.Pass a pre-employment and biennial criminal background and motor vehicle check (fingerprints needed if applicant has lived out of state within the past 5 years)
5.First Aid/CPR/Emergency Behavior Intervention
6. Other
 

Demonstrate the ability to:
a. Respond sensitively and competently to the service population's cultural and socio-economic characteristics.
b. Communicate effectively in writing and verbally.
c. Work in a fast-paced environment.
d. Maintain computer literacy required to meet the responsibilities of the position.
e. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
f. Travel as needed.
g. Manage time effectively and efficiently.
h. Lead a team.
i. Maintain and develop organized tools and systems to ensure program compliance and to meet all deadlines as required.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
 

If you like to work with people that believe they can make a difference in the world, this is the company for you

EEO Statement

In accordance with Title VII  of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.