Linux Support Specialist

4 days ago

San Antonio, Texas, United States Dunhill Professional Search & Government Solutions Full time $60,000 - $120,000 per year

Carries out information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, and network telecommunications. Follows escalation protocol for complex issues and collaborates with the upper tier to reach resolution.

  • Monitors and supports the information technology and systems infrastructures.
  • Conducts analysis including planning, designing, and evaluating a variety of information technology tools.
  • Responds to triage requests submitted by Tier I and II specialists to provide guidance and support for system needs and upgrades.
  • Troubleshoots and resolves problems in an efficient manner with minimal supervision and escalates items that are more complex and works in partnership to reach resolution.
  • Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.
  • Runs tests on and maintains operating system and related software.
  • Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
  • Performs root cause analysis, diagnostics, and monitoring on various production systems.
  • Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. May evaluate new technologies and releases.
  • Effectively creates and maintains relevant systems documentation and user guides.
  • Assists with creating and reviewing technical system recovery plans to reduce down time if an outage were to occur.
  • Reviews the problem management register and identifies actions.
  • Interest or motivation to learn and apply scripting methodologies to automate tasks.

Minimum Qualifications

  • Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
  • 0-3 years of experience in information technology, systems administration or other IT related field.
  • Must have some hands-on experience with Linux
  • Familiarity with scripting languages like bash, python, or javascript

Other Job Specific Skills

  • Strong knowledge of RHEL Operating Systems and containerization.
  • Applies standard methodology, techniques, procedures and criteria.
  • Ability to analyze, troubleshoot and resolve basic/routine system hardware, software or networking related problems.
  • Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant.
  • Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
  • Exceptional customer service skills.
  • Experience preferred with cloud infrastructure, digital workspace, and storage technology
  • Intermediate level proficiency with Linux
  • Beginner level proficiency with Oracle SQL, Ansible Tower, and Python Automation.

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