Customer Success Manager
2 days ago
We're Agora, a fast-growing FinTech and PropTech company on a mission to revolutionize how real estate investment firms and their investors manage capital, streamline operations, and communicate. Our Investment Management platform helps firms raise and retain more capital, improve investor satisfaction, and simplify complex processes. We do this by automating back-office operations, enabling seamless investor communication, and equipping teams with advanced tools to elevate their real estate marketing efforts.
As a
Customer Success Manager
at Agora, you will be the trusted partner for our clients, guiding them throughout their journey and ensuring they get maximum value from our platform. You'll work closely with cross-functional teams to support adoption, drive retention, and build long-term relationships that lead to mutual success.
What are we looking for:
- Build and nurture strong relationships with our clients to understand their needs and ensure their success
- Empower customers to connect their goals and challenges
- Take ownership of new accounts and manage their onboarding teaching them how to use the platform and technology
- Build, own, and execute client success and engagement plans
- Spearhead internal cross-functional improvement projects
- Represent voice of the customer and influence product development roadmap
- Be the main point of contact for your clients
- Get on calls with clients according to their subscription and needs (weekly, monthly, bi-monthly)
- Maintain a high level of product proficiency to guide clients on the best uses of our product. Fully understand the features and limitations of Agora's array of products and provide innovative and creative solutions even when clients haven't asked for them.
Requirements:
- At least one year of experience in B2B SaaS as a customer success Manager
- Proficient in English - Superb written and verbal communication skills
- Experience working with international clients
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
- Proficient at building online onboarding & ongoing process
- Ability to take initiative and adapt
- Positive attitude, empathy, and high energy
Equal opportunity:
"Agora Software is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status."
-
Customer Success Manager
2 days ago
Austin, Texas, United States Concord Full time $104,000 - $160,000 per yearAbout Concord*We're an AI‑first company building the Model Context Protocol (MCP) infrastructure that will make traditional contract management obsolete. While others experiment with tools, we're creating the protocols, connectors, and systems that will become industry standards.We've already gained traction with 1,500+ companies and over 1M users—but...
-
Customer Success Manager
4 days ago
Austin, Texas, United States ClosingLock Full time $80,000 - $120,000 per yearAbout the Role:We are looking for a Customer Success Manager to build, retain, and grow a book of business comprising Closinglock's Mid-Market Customers. . You will be the voice of the customer within Closinglock and serve as the customer liaison with Closinglock's sales, services, product, and engineering teams. You will use a data-driven approach, applying...
-
Customer Success Manager
4 days ago
Austin, Texas, United States Sage Full time $80,000 - $120,000 per yearJob DescriptionThe primary role of the Customer Success Manager is to help our customers achieve their business goals through using Inventory Planner, thereby retaining and growing their business relationship with Inventory Planner.The Customer Success Manager will be a strongly self-motivated and driven individual who is outcome-oriented, methodical and...
-
Customer Success Manager
4 days ago
Austin, Texas, United States Torch Dental Full time $61,000 - $87,000 per yearAbout Us:Torch Dental is a rapidly growing start-up whose mission is to improve the lives of healthcare providers by simplifying supply ordering, providing transparent pricing, and modernizing a previously outdated ordering process. Torch is targeting the $100+ billion office-based healthcare supply industry, starting with dental practices. Our innovative...
-
Customer Success Manager
2 weeks ago
Austin, Texas, United States BuildPass Full time $80,000 - $150,000 per yearJob SummaryCustomer Success ManagerBuildPassFull-timeIn-Person / Hybrid Opportunities | Austin, TX, United StatesAbout BuildPassAt BuildPass, we're building the world's smartest operating system for construction to drive safer, more efficient job sites. AI is at the core of our mission to digitize one of the world's largest and least tech-enabled industries....
-
Austin, Texas, United States armis Full time $110,000 - $125,000 per yearArmis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and...
-
Enterprise Customer Success Manager
2 days ago
Austin, Texas, United States LumApps Full time $120,000 - $180,000 per yearLumApps is an Employee Experience Platform that supports companies in their digital transformation on communication, collaboration and engagement of their customers, partners,and above all their employees.LumApps is a proven leader in this dynamic market with a truly unique vision and product. Our enterprise-grade SaaS platform has been deployed by Fortune...
-
Customer Success Manager, Enterprise
10 hours ago
Austin, Texas, United States LogicMonitor Full time $76,650 - $96,000About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we...
-
Care Enterprise Customer Success Manager
10 hours ago
Austin, Texas, United States Apple Full time $125,000 - $175,000 per yearImagine what you could do here. The people at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us...
-
Senior Manager, Enterprise Customer Success
2 days ago
Austin, Texas, United States Atlassian Full time $144,900 - $227,950OverviewWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.ResponsibilitiesAtlassian is looking for a Manager,...
