ADMINISTRATION - Accounts Receivable Specialist

2 weeks ago

Charlotte, North Carolina, United States NearU, and Affiliate Regional HVAC Branches Full time

Accounts Receivable Specialist

About NearU:

NearU is a people-centric, process-driven, and technology-enabled customer service platform dedicated to revolutionizing the home services industry by vastly improving the customer and employee experience.

Position Overview:

We seek a driven, detail-oriented Accounts Receivable Specialist / Supervisor to join our growing Finance Team. This individual will play a critical role in optimizing our Order-to-Cash (OTC) process, mitigating financial risk, and improving cash flow performance across NearU's regional and branch operations.

The ideal candidate is proactive, analytical, and skilled at building relationships with both internal teams and external partners. This role offers the opportunity to directly influence key financial outcomes and contribute to the company's continued growth.

Key Responsibilities:

  • Oversee and monitor Accounts Receivable for all NearU branches, ensuring timely collections and accurate reporting.
  • Lead bi-weekly meetings with regional and branch leadership for accounts exceeding 60 days past due; drive resolution strategies and escalation management.
  • Provide actionable insights and clear, concise reporting to regional and corporate leadership on AR status, trends, risks, and opportunities for improvement.
  • Act as escalation point for complex or troubled accounts, balancing business relationships with sound credit and collection practices.
  • Evaluate creditworthiness and make informed credit decisions based on terms, volume, and historical data.
  • Maintain and manage bad debt reserves, preparing monthly reports on accounts flagged for potential write-offs or risk assessment.
  • Craft and issue formal demand letters, collection notices, and other relevant documentation when necessary.
  • Drive continuous improvement across AR processes, leveraging technology and best practices to enhance efficiency and transparency.
  • Support cross-functional collaboration with operations, regional HR, and finance to ensure alignment between billing, collections, and service delivery.

Qualifications:

  • Bachelor's degree in Business, Accounting, Finance, or a related field preferred.
  • 5+ years of experience in Accounts Receivable, with at least 3 years in a hands-on AR position.
  • Proven ability to lead and develop AR processes.
  • Strong working knowledge of GAAP accounting and industry best practices.
  • Advanced proficiency in Microsoft Excel and the full Microsoft Office Suite, with ability to design and interpret custom reports and dashboards.
  • Experience using ServiceTitan and/or Sage Intacct strongly preferred.
  • Excellent written and verbal communication skills with the ability to present findings to leadership.
  • Demonstrated ability to manage multiple priorities, meet deadlines, and drive results in a fast-paced, multi-location environment.

NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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