Residential Maintanence Technician

We believe that when your base is reliable, the world opens up. That's why we're building the world's leading platform for living.

Every year, 350 million people move between cities—yet today's housing options haven't caught up with the needs of this modern, mobile generation. It was built to change that.

With 40,000+ homes across the globe, available for stays from a few days to a year or more, we're just getting started. We're on an exponential growth path to redefine living and create an entirely new category. Our edge? Powerful proprietary tech, operational excellence, and a team that executes with speed and discipline.

Our culture is grounded in five principles:

• Guests First – Every decision starts with their experience.
• Move Fast – We value speed, momentum, and action.
• Dive In – The magic is always in the details, and we go deep.
• Embrace Change – Change isn't a disruption; it's how we grow.
• Keep It Honest – Transparency accelerates progress—and strengthens relationships.

If you're ready to do the best work of your life and help reshape how the world lives, we'd love to meet you.

The Role

We're looking for a detail-oriented Field Operations Associate to join our Boston M.A. team. In this hands-on role, you'll be the heartbeat of our operations—prepping properties, solving in-field issues, and ensuring our apartments are always guest-ready.

From conducting move-in inspections to troubleshooting WiFi or assembling furniture, you'll be instrumental in maintaining high standards and delivering a seamless experience for every guest.

What You'll Be Doing

• Unit Preparation & Upkeep: Work closely with Operations Managers to get apartments fully furnished, stocked, and ready for move-in—handling everything from small fixes to last-minute prep.
• On-the-Ground Support: Serve as boots on the ground, resolving issues such as guest lockouts, cosmetic repairs, and WiFi or tech troubleshooting quickly and effectively.
• Inspections & Quality Checks: Perform pre-check-in and post-check-out inspections using a mobile checklist to ensure every home meets our quality standards.
• Walkthroughs & Quality Assurance: Conduct detailed property walkthroughs to ensure furnishing, décor, and presentation are on-brand and flawless.
• Ad Hoc Projects: Support various local ops initiatives, such as key inventory management, organizing storage units, and capturing check-in videos for guest use.
• Team Coordination: Act as the on-the-ground liaison between the field, operations leadership, and the Customer Experience team—keeping communication tight and response time fast.

Requirements

• Problem-solver with the ability to stay calm, flexible, and efficient in a fast-paced environment
• Comfortable performing basic handyman tasks (e.g., furniture assembly, minor repairs, lockbox installation, etc.)
• Strong organizational skills with attention to detail
• Ability to lift and move items over 30 lbs regularly
• Tech-savvy and confident with tools like Slack, G Suite, and mobile task apps
• Driver's license and access to a reliable vehicle (mileage reimbursed)
• Positive, upbeat, and team-oriented personality
• Willingness to work one weekend day per week (schedule capped at 40 hours total/week)

Benefits

• Competitive salary and quarterly performance bonus ( up to 15% performance bonus)
• Laptop stipend & monthly mobile plan reimbursement
• Flexible PTO
• Competitive Health insurance (Medical, Dental and Vision), along with complimentary access to wellness perks like Health Advocate, One Medical, Teladoc Virtual Health & mental health therapy through Talkspace
• 401k retirement plan
• Paid maternity/parental leave benefits for new parents

Job Type: Full-time

Pay: Up to $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Maintenance: 1 year (Required)
• Tech-savvy: 1 year (Required)
• Property Turn over : 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Boston, MA Required)

Work Location: On the road