Administrative Supervisor

Orlando Health | Horizon West

Department: HW Administrative Supervisors

Shift: Night / Variable Full Time   

Location: Horizon West Orlando Health

Title: Administrative Supervisor

Summary: The Administrative Supervisor facilitates timely and safe patient flow and provides off-shift management and operational oversight of the acute care hospital setting, and ensures the provision of safe, quality patient care.

Forbes has named Orlando Health as one of America's Best-In-State Employers. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.

"Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you."

Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.

ORLANDO HEALTH - BENEFITS & PERKS:

Competitive Pay

• Evening, nights, and weekend shift differentials offered for qualifying positions.

All Inclusive Benefits (start day one)

• Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Forbes Recognizes Orlando Health as a Best-In-State Employer

• Forbes has named Orlando Health as one of America's Best-In-State Employers for 2021. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.

Employee-centric

• Orlando Health has been selected as one of the "Best Places to Work in Healthcare" by Modern Healthcare.

Essential Functions

• Serves as a clinical resource agent to nursing units and allied health departments for problem solving, within a given shift.

• Ensures safe and timely patient flow throughout the facility and coordinates intrasystem transfers.

• Participates in clinical observation and assessment for patients as needed to determine appropriate level of care/patient placement.

• Provides oversight of staffing resources in coordination with department leadership and the corporate staffing office.

• Ensures a visible and collegial leadership presence throughout the facility and shift.

• Serves as a first responder for all emergency code events and house alerts.

• Completes documentation per shift for patient census, events and flow outcomes, proficiently operating databases, bed management programs, and the electronic health record.

• Serves as a leadership resource for Orlando Health policy, procedure, legal and risk issues, and compliance with regulatory standards and accrediting agencies.

• Responds/resolves team member, patient, family member, and provider concern and provides follow-up with appropriate individuals.

• Provides support, education, coaching, and mentoring to team members.

• Assists personnel and families in all circumstances that surround death of a patient, facilitating arrangements for autopsies, organ/tissue donation and/or verification of referrals to the Medical Examiner.

• Serves as the central intake for patient matters concerning the American Disability Act, language and/or cultural issues; facilitating assistance as needed within the facility.

• Manages human resource related functions; not limited to interviewing, onboarding, evaluating personnel, reinforcing expectations with standards for care and /or conduct and issuing corrective actions.

• Provides crisis management support and coordinates follow-up actions with the Administrator -on-Call (AOC).

• Serves as the Incident Commander for all HICS events until the hospital administrator arrives on the scene.

• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

• Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
Communication and Relationship Building

• Effective Communication: proficient in oral, written, and interpersonal skills.

• Relationship Management: demonstrates collaborative and collegial relationship skills, engages staff in decision making and exhibits effective conflict resolution skills.

• Influencing Behaviors: inspires desired behaviors, manages undesired behaviors and promotes decisions that are patient centered.

• Diversity: values diversity and establishes a work environment that is culturally competent.

• Community Relationships: represents the organization as a resource to non-health care constituents within the community.
Knowledge of the Healthcare Environment

• Clinical Practice Knowledge: demonstrates knowledge of current nursing practice, roles and functions of team members, patient care policies and procedures, and state and federal standards.

• Evidence Based Practice and Patient Care Outcomes: Uses data and other sources of evidence to inform decision making and to interpret outcome measures.

• Patient Safety & Team Member Safety: Supports a Zero Harm Environment and a Just Culture; responding and acting on safety recommendations Performance Improvement: participates in Gemba board reviews and process improvement work; internalizing one's role in achieving optimal outcomes for the patient and organization.

• Risk Management: ensures compliance with required standards and facilitate timely reporting of liability issues.
Leadership

• Foundational Thinking Skills: demonstrates reflective practice and an understanding that all leadership begins from within; applying critical analysis to organizational issues after a review of the evidence.

• Systems Thinking: uses knowledge of classic and contemporary systems thinking in problem solving and decision making.

• Change Management: utilizes change management concept and adapts leadership style to situation need.
Professionalism.

• Personal and Professional Accountability: acts as a role model for standards of professional practice (clinical, educational and leadership) for colleagues and constituents.

• Ethics & Advocacy: upholds ethical principles and corporate compliance standards and involves team members in decisions that affect their practice.
Business Skills

• Human Resource Management: promotes a healthful work environment and ensures compliance with legal and regulatory guidelines.

• Resource Management: ensures appropriate utilization of supplies and materials and staffing resources.

• Information and Technology: proficiently uses technology and databases to support improvement of clinical, safety and fiscal performance.

Education/Training

• Graduate from an accredited school of nursing.

• Bachelor of Science in Nursing preferred.

Licensure/Certification
Current professional license as a registered nurse in the State of Florida. National Certification in specialty area within 5 years.
Maintains current BLS; as determined by specialty area ACLS, PALS, NALS, or TNCC is required.

Experience
Must have Five (5) years of experience as a registered nurse in the ICU advance care setting.