Bilingual Call Center Agent

Company Description

Life at Telvista is pretty awesome We have a mission to bring our employees the inspiration to create a life they love. For this, we continue to empower our teams to take on new challenges, learn from their mistakes, and over-deliver.

We understand that sitting at workstations and helping customers with their issues can be rewarding but also can get overwhelming at times. Our cheerful and fun break rooms help you relax and unwind from a hard work shift. Learning and development opportunities paired with a comfortable work environment make Telvista a place where talent thrives.

Job Description

Job Title: Bilingual Call Center Agent (Quebecois French & American English)

Location: Dallas-Fort Worth Metroplex (Hybrid – Onsite & Remote)

Pay Rate: $ $19.00 per hour

Schedule: Monday – Friday (Morning & Evening Shifts), Some Weekends Based on Business Needs

About the Role:

We are seeking a highly skilled and fluent bilingual Call Center Agent who can communicate effortlessly in both Quebecois French and American English to join our Dallas-based team. This position supports both inbound and outbound customer communications and is responsible for delivering exceptional customer service in various areas, including:

• Customer Service Support
• Account Guidance & Maintenance
• Account Troubleshooting
• Qualifying Customers for Sales Opportunities

This hybrid position will require work onsite at our Dallas headquarters as well as remote work, depending on business needs.

Key Responsibilities:

• Deliver professional and empathetic service in both Quebecois French and American English via phone.
• Handle customer inquiries and troubleshoot issues with accuracy and efficiency.
• Guide customers through account setup, updates, and resolution of any technical or account-related problems.
• Maintain accurate customer records and follow up on cases as needed.
• Identify and qualify potential sales opportunities during customer interactions.
• Collaborate cross-functionally with internal teams using Microsoft tools (Excel, Outlook, Teams, PowerPoint, SharePoint).
• Adhere to quality assurance standards and compliance protocols, including customer data protection.

Qualifications

Required Qualifications:

Fluency in Quebecois French AND American English is a STRICT requirement.

Applicants who are not fluent in Quebecois French will be automatically disqualified.

• Must reside within the Dallas-Fort Worth (DFW) Metroplex.
• Must have a High School Diploma or GED.
• Must be legally authorized to work in the United States.
• Must be able to pass a federal background check.
• Must be able to work both onsite at our Dallas headquarters and remote (hybrid work schedule).

• Must be Microsoft Office proficient, including:

• Excel

• Outlook
• Teams
• PowerPoint
• SharePoint
• Must pass a typing test with a minimum of 30 words per minute (WPM).

What We Offer:

• Competitive pay: $ $19.00/hour, based on experience.
• Hybrid work opportunities (after training period).
• Supportive and diverse work environment.
• Opportunities for internal growth and development.
• Training and ongoing coaching for performance improvement.

Schedule Details:

• Monday to Friday — Morning and evening shifts
• Occasional weekends — Based on business demand

Ready to Apply?

If you are passionate about customer service, fluent in both Quebecois French and American English, and meet the qualifications listed above, we invite you to apply today

Note: Candidates not meeting the language fluency requirement or residency requirement within the DFW area will not be considered for this role.

Additional Information

Job Type: Full-time

Expected hours: 40.00 per week (Part-Time NOT Available)

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Telvista is an Equal Opportunity Employer

Telvista is an Equal Employment Opportunity Employer and complies with all applicable laws regarding nondiscrimination and equal opportunity, including the regulations enforced by the Equal Employment Opportunity Commission (EEOC). We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, promotion, transfer, training, compensation, benefits, termination, and all other terms and conditions of employment.