Service Desk Manager

5 days ago

Washington, Washington, D.C., United States Nucorevision, Inc Full time $105,000 - $125,000 per year

PLEASE NOTE:

  • There are no c2c Opportunities for this role
  • Candidates must have 5 years of experience
  • Candidates must be United States Citizens
  • Candidates must reside in the DMV Area (DC, Maryland or Virginia)

DESK MANAGER JOB DESCRIPTION:

Provides daily supervision and direction to staff who are responsible for service desk activities such as phone and in person support to users in the areas of email, directories, standard Windows desktop applications, and applications developed or deployed under the resulting contract. These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.

MINIMUM QUALIFICATIONS:

  • Associates degree or equivalent experience.

  • At least 5 years' experience managing an IT service desk.

  • Strong demonstrated leadership abilities.

  • Experience researching and developing employee training and performance improvement plans.

  • Strong working knowledge of desktop and laptop hardware and peripherals

  • Strong knowledge of Windows 10, and OSX operating systems and common office applications.

  • Experience using an issue tracking system to record, monitor, and document trouble items and work requests (e.g., ServiceNow).

  • Excellent proven written and verbal communication skills.

  • Strong problem solving and research skills.

  • COMPTIA A+ certification

  • Information Technology Infrastructure Library (ITIL) v4 Foundations certification.

Job Types: Full-time, Contract

Pay: $105, $125,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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