Office & Warranty Coordinator (Custom Homes)

Artisan Builders
Office & Warranty Coordinator (Custom Homes)

Location: McLean, VA (Onsite)
Candidates and Recruiters: Please follow the steps to apply. All applications must be submitted through Contractor Staffing Source. Please refrain from contacting Artisan Builders directly regarding this position.
Keep Projects Organized. Support Homeowners with Care. Build Excellence with Artisan Builders.
Artisan Builders is a premier luxury home builder based in McLean, Virginia, known for designing and constructing exceptional custom and speculative homes across Northern Virginia. Our team manages every detail of the building process from concept through completion with an unwavering commitment to craftsmanship, service, and integrity.

We are seeking an
Office & Warranty Coordinator
to join our headquarters team. This role is ideal for someone who is organized, personable, and eager to learn the operations side of high-end residential construction. You'll be the first point of contact in our office and play an important role in supporting project administration, warranty coordination, and client communications.

Learn more about us at:

About The Role
The
Office & Warranty Coordinator
serves as the central hub for communication and organization in the Artisan office. You'll greet clients and visitors, manage daily office functions, and assist with the administrative processes that keep our projects and homeowner experience running smoothly. This is a great opportunity for someone who enjoys variety, takes pride in accuracy and presentation, and thrives in a professional, team-oriented environment.

What You'll Be Doing

Front Office & Administrative Support
- Greet clients, trade partners, and visitors with a professional, welcoming demeanor.- Answer and direct phone calls and emails to the appropriate team members.- Manage mail, packages, and office supply orders.- Assist with scheduling, filing, and general office organization.- Help maintain a polished, professional office environment reflective of Artisan's brand.

Warranty Coordination
- Track and schedule homeowner warranty service requests.- Communicate updates to homeowners and coordinate with superintendents and trade partners for completion.- Escalate time-sensitive or urgent issues appropriately to ensure prompt response.- Maintain organized warranty documentation and homeowner contact lists.

Project & Permitting Support
- Update project notes, utilities information, and service requests in Buildertrend.- Assist with permit tracking, fee payments, and communication with permit service providers.- Help with invoice entry, document preparation, and project recordkeeping.- Support team members with administrative tasks related to ongoing construction projects.

Qualifications

• Experience: 13 years in an office, administrative, or customer service role preferred construction experience is helpful but not required.- Skills: Strong organizational ability and attention to detail. Clear, professional communication (written and verbal). Comfortable managing multiple priorities and working in a fast-paced environment. Tech-savvy and eager to learn Buildertrend and other project management tools. Friendly, composed, and professional when interacting with clients.

Why Join Artisan Builders

• Luxury Market Exposure: Work with one of Northern Virginia's leading luxury builders on multi-million-dollar custom homes.- Professional Team: Join a small, collaborative office with high standards and strong leadership visibility.- Growth Opportunity: Learn the business side of custom homebuilding from permitting to homeowner relations.- Refined Culture: Beautiful office environment, polished team interactions, and a brand known for excellence.Compensation: Competitive salary commensurate with experience, plus benefits.

Schedule:
Full-time, onsite (MondayFriday).

Apply Today

If you're ready to bring structure, efficiency, and professionalism to a role where your work directly enhances the homeowner experience, we'd love to hear from you. Apply now to become Artisan Builders' next
Office & Warranty Coordinator
and help us deliver excellence in every custom home we build.

Artisan Builders is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.