Guest Services Representative

2 days ago

Winter Garden, Florida, United States Orlando Health Full time

Position Summary

Orlando Health is a 3,200-bed system that includes 15 wholly-owned hospitals and emergency departments; rehabilitation services, cancer institutes, heart institutes, imaging and laboratory services, wound care centers, physician offices for adults and pediatrics, skilled nursing facilities, an in-patient behavioral health facility, home healthcare services in partnership with LHC Group, and urgent care centers in partnership with CareSpot Urgent Care. Nearly 4,200 physicians, representing more than 80 medical specialties and subspecialties have privileges across the Orlando Health system, which employs nearly 22,000 team members. Areas of clinical excellence are orthopedics, heart and vascular, cancer care, neurosciences, surgery, pediatric specialties, neonatology, women's health and trauma

Successful candidates joining our TEAM will be eligible for: 

  • Outstanding Benefits with a 403(B) match for full and part-time employees.
  • Retirement Savings plan.
  • Paid Time Off plan. 
  • Education Assistance programs; Tuition reimbursement, Student Loan repayment program, and Preferred Education Program. 
  • Maternity leave; 4 weeks yearly. 
  • Among many other benefit programs. Benefits do kick in from day one

Position Summary
The Guest Services Representative is responsible for providing exceptional service to patients and guests to ensure a positive
experience within a hospital setting. This role involves greeting guests, handling inquiries, resolving concerns, and assisting with
various guest needs. The ideal candidate is friendly, professional, and dedicated to maintaining high standards of hospitality.


Essential Functions
Core Responsibilities:

• Greets and welcomes guests promptly upon arrival

• Assists guests with check-in procedures by providing visitor badge

• Displays a caring attitude as well as sensitivity to the needs/concerns of customers

• Escorts guests to their in-hospital destinations as needed.

• Responds to guest/team members' inquiries and requests in a timely manner

• Maintains current knowledge of hospital personnel, departments, and their locations in order to assist guests in a timely manner

• Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
Administrative Tasks:

• Maintains accurate records of guest interactions via FastPass system

• Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Care
Management, and Home Health.

• Assists Care Management with transportation and hotel /flight arrangements for patients and their families.
Communication:

• Communicates effectively with guests, team members, and management

• Keeps the leadership team informed of any significant issues or unusual situations


General Duties:

• Presents a professional image in dress, hygiene and communications skills.

• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal,
state, and local standards.

• Ability to work in a fast-paced environment with minimal supervision.

• Demonstratesflexibility with work schedule by adapting hours and shifts to meet business needs, including evenings, weekends,
and holidays as necessary.

• Maintains compliance with all Orlando Health policies and procedures.


Other Related Functions

• Attends in services/meetings as required.

• Completes all mandatory education.

• Assumes the responsibility for professional growth and development

• Other duties as assigned.


Education/Training
High School diploma or equivalent.

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