Retention Specialist, Membership Experience

Description
At Girl Scouts of Central Maryland, we believe in the power of every girl. We're not just selling cookies — we're building courage, confidence, and character in the next generation of leaders. Serving thousands of girls across Baltimore City and Anne Arundel, Baltimore, Carroll, Harford, and Howard Counties, we create experiences that empower girls to discover who they are, connect with others, and make a difference in their communities and beyond. Our mission is simple — and extraordinary: to build girls of courage, confidence, and character who make the world a better place.

As a
Membership Experience Retention Specialist
, you'll be the trusted connection between Girl Scouts, our volunteers, and the families we serve. You'll nurture relationships, provide ongoing support, and ensure every girl, caregiver, and volunteer feels valued and engaged. Through thoughtful guidance, creative problem-solving, and genuine connection, you'll help ensure that every Girl Scout experience is meaningful, rewarding, and lasting.

This is a people-centered, purpose-driven role perfect for someone who thrives on relationship-building, collaboration, and seeing their work make a real difference every single day.

Empower. Support. Inspire. Grow with Girl Scouts of Central Maryland.
Requirements
This full-time position is based in Baltimore, Maryland, with regular local travel throughout Central Maryland. The Retention Specialist reports to the Director of Membership Experience and typically works Monday through Friday, with occasional evenings and weekends to support volunteer trainings and community events. The role offers hybrid flexibility, with specialists spending approximately 60–65% of their time in the field meeting with volunteers, attending events, and supporting members, and the remaining time working remotely or from Baltimore HQ.

What You'll Do
Retain and Engage:
Build lasting relationships with girls, parents, volunteers, and community partners to ensure every member feels connected and supported.

Support Volunteers:
Provide coaching, training, and resources to troop leaders and volunteers to help them deliver fun, safe, and impactful experiences for girls.

Champion the Mission:
Communicate the Girl Scout Leadership Experience (GSLE) and help volunteers understand how to inspire courage, confidence, and character in every activity.

Problem Solve with Heart:
Act as a trusted resource for volunteers and families, addressing questions, concerns, and challenges with empathy and professionalism.

Collaborate and Connect:
Partner with colleagues across departments to improve member satisfaction, strengthen retention strategies, and celebrate success stories.

What Success Looks Like

• You build strong, positive relationships with volunteers and families.
• You anticipate challenges and proactively offer solutions and support.
• You foster a culture of engagement, connection, and shared purpose.
• You model the Girl Scout values in every interaction.
• You stay organized, communicative, and compassionate — even on the busiest days.

What You'll Bring

• A passion for the Girl Scout mission and belief in the power of youth leadership.
• Strong interpersonal and communication skills.
• The ability to engage and motivate people from diverse backgrounds.
• Creativity, flexibility, and resourcefulness in solving problems.
• Excellent time management and self-direction.
• A valid driver's license and reliable transportation for travel.

Preferred Qualifications

• Experience in volunteer management, community engagement, or customer service.
• Background in training, mentoring, or youth programming.
• Bilingual (Spanish/English) skills are a plus but not required.

Compensation & Benefits
Girl Scouts of Central Maryland offers a comprehensive and competitive total rewards package designed to support your well-being, growth, and work-life balance.

• $39,000 – $42,000 annual salary (based on experience and qualifications)
• Medical, Dental, and Vision Insurance with generous employer contribution
• Life and Disability Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Employer Contribution
• Generous Paid Time Off (PTO) and 13 Paid Holidays (including the week between Christmas and New Year's)
• Mileage Reimbursement for work-related travel
• Professional Development Opportunities and ongoing training
• A supportive, mission-driven culture that values your impact and encourages your growth

Girl Scouts of Central Maryland is an Equal Opportunity Employer and is committed to building a diverse and inclusive workplace. We celebrate diversity and do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
We strongly encourage applicants from all backgrounds to apply — because every girl deserves a role model who reflects the world around her.