Product Operations Manager

2 weeks ago

Boston, Massachusetts, United States Zeelo Full time $120,000 - $250,000 per year

At Zeelo, we're on a mission to revolutionize how frontline workers commute by delivering reliable, sustainable, and scalable transportation solutions. As our
Program Operations Manager
, you'll be at the center of this mission—owning the success of customer programs across multiple sites and ensuring every journey runs seamlessly.

This is a high-impact role for someone who thrives at the intersection of strategy and execution. You'll lead complex program launches, optimize performance for growth and retention, and build lasting relationships with both customers and operator partners. Simply put—you'll be the driving force behind operational excellence at scale.

What You'll Do:

  • Take charge of day-to-day operations for a portfolio of 25+ customer sites.
  • Be the trusted go-to partner for customers—ensuring reliability, on-time performance, and proactive problem solving.
  • Run cadence meetings and performance reviews that keep customers engaged and programs on track.
  • Manage third-party operators who deliver the vehicles and drivers for our programs with a focus on safety, compliance, and service quality.
  • Hold partners accountable to various compliance and service expectations while enabling scalable delivery that meets Zeelo's high standards.
  • Seamless, high-quality service launches—on time, on budget, and exceeding expectations.
  • Ensure ongoing execution aligns with contractual and operational commitments.
  • Monitor KPIs, lead incident response, and enforce change control processes. Continuously identify opportunities to improve service design and execution.
  • Partner with Customer Success to reduce churn risk, deliver impactful operational reviews, and support account expansion.
  • Provide data-driven insights to influence customer strategy and unlock new opportunities.
  • Partner with Finance and Customer Success to track site-level P&L and maintain gross margin targets, negotiating terms as needed
  • Be the operational voice influencing how we grow and evolve.

What We're Looking For:

  • Proven experience leading operations for complex B2B services or customer programs.
  • Hands-on with service launches, vendor/partner management, and operational optimization.
  • Strong financial acumen with P&L accountability.
  • Comfortable balancing customer needs, operational complexity, and platform constraints.
  • Data-driven mindset with excellent problem-solving skills.
  • Skilled stakeholder manager who can influence at every level—internally and externally.
  • Tech-savvy, with confidence using CRMs (HubSpot), dashboards, and operational tools.
  • Excellent written and verbal communicator with a proactive approach.
  • Thrives in fast-paced, evolving environments.
  • Willing to travel as needed to customer and operator sites.

Bonus Points If You Have

  • Experience in transportation, mobility, logistics, or operationally intensive startups.
  • Exposure to pre-sales solutions and service design.
  • A track record of scaling multi-site operations with measurable results.

Why Zeelo?

This isn't just another operations role. Here, you'll have the chance to shape the future of sustainable commuting, impact communities across the globe, and help us scale an ambitious mission. If you're passionate about building scalable solutions, working cross-functionally, and seeing the direct impact of your work—this is your seat on the bus.

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