IT Mobility Asset Management Depot Technician

Description
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview
Term: 6 + months
Location: Charlotte, NC 28202
Pay: $ $25.00
Hours: Standard business
The IT Mobility Asset Management Depot Technician will play a key role in the hands-on configuration, asset tagging, troubleshooting and repair of mobility endpoint devices, including iPads, iPhones, tablets, and cellular phones, in a centralized depot environment. This position focuses on preparing devices for end-user deployment through imaging, configuring use cases, and ensuring compliance with organizational standards. The technician will utilize Mobile Device Management (MDM) platforms such as Workspace One and JAMF Pro to support device enrollment and management. This role requires attention to detail, adherence to documented processes, and collaboration with vendors and IT teams to maintain an accurate inventory of assets.

What you'll do as the
IT Mobility Asset Management Depot Technician:
The requirements above below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Perform hands-on configuration of IT endpoint devices, including unboxing, applying asset tags, installing base images, configuring use cases, and re-boxing devices for deployment.
• Assist with connecting devices to the network for imaging, initial setup, and troubleshooting to ensure successful configuration.
• Install software, verify security compliance, and configure multiple devices simultaneously in a mass production environment with a focus on accuracy and efficiency.
• Record and maintain accurate asset tag information in systems such as Workspace One, ServiceNow, and other inventory tracking tools.
• Utilize Mobile Device Management platforms (e.g., Workspace One, Jamf Pro, Apple DEP, Samsung Knox) to enroll devices, distribute applications, and enforce security policies.
• Conduct receiving, inspecting, and logging of incoming and outgoing IT endpoint devices and peripherals following established standards.
• Assist with basic troubleshooting of hardware and software issues on endpoint devices, escalating to vendors when necessary.
• Participate in regular audits of mobility endpoint inventory to ensure accuracy and identify discrepancies or damages.
• Provide timely status updates on device imaging and configuration tasks, reporting deviations from standards to leadership.
• Adhere to IT policies and procedures for asset tagging, inventory management, security, and device disposal.
• Collaborate with IT teams and vendors to support hardware and software deployment projects.
• Perform other duties as assigned to support depot operations.

Essential Functions

• Plan and execute mobile device imaging and configuration tasks, adhering to change management processes.
• Maintain detailed records of device configurations, asset tags, and inventory movements.
• Ensure devices meet organizational security and compliance standards during setup and configuration.
• Communicate effectively with team members and leadership regarding task progress and potential issues.
• Provide user and project support for device-related inquiries and deployments.

Qualifications
What you will bring to the team:

• Education: High school diploma or equivalent required; Associate degree or technical certification in IT-related field preferred.

• Experience:

• Entry-level to intermediate experience in IT hardware configuration, asset management, or mobility device support.

• Experience with Service Now platform.
• Hands-on experience with configuring Apple devices, tablets, or cellular phones is a plus.

• Familiarity with Mobile Device Management platforms (Workspace One and Jamf Pro strongly preferred).

• Skills:

• Ability to perform detailed, hands-on technical tasks such as asset tagging, imaging, and device setup.

• Basic troubleshooting skills for endpoint devices and network connectivity.
• Strong organizational skills and attention to detail for inventory tracking and reporting.
• Familiarity with ServiceNow or similar asset management software is a plus.

• Ability to work efficiently in a fast-paced, mass-production environment.

• Preferred: Experience with Active Directory, Apple DEP, Samsung Knox, or other MDM tools.

Physical Requirements

• Ability to lift and move equipment (up to 50 lbs.) and assist with the receipt, movement, and delivery of stock and pallets.
• Comfortable standing for extended periods during device configuration and inventory tasks.

Work Environment

• This role operates in a centralized imaging and depot center, collaborating with IT staff, vendors, and project teams.
• Contractors may be required to handle multiple tasks simultaneously and adapt to changing priorities.

Zones Offers a Comprehensive Benefits Package
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States.