Salesforce FSL Business Analyst

2 days ago


Dallas, Texas, United States Tata Consultancy Services (TCS) Full time $100,000 - $135,000 per year

Must Have Technical/Functional Skills

  • Field Service certification preferred and working knowledge in mandatory

  • Enhanced Scheduling and Optimization (ES&O) experience needed

  • sales, service certifications required

  • Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution

  • working knowledge in data migration and integration

  • Demonstrated ability to design and implement technology-enabled business solutions in client-facing and team leadership roles (e.g. functional lead, work-stream lead, etc)

Roles & Responsibilities

  • Execute quick POC

  • Write user stories aligning to product capabilities of Field Service (FSL)

  • Hands on work on the existing salesforce implementation

  • Lead defining and practical business solutions based on technology implementing; experience leading executive discovery sessions

  • Understand requirements (functional and technical) needed to address client needs

  • Perform routine administration functions for

  • Create documentation (e.g., training, communications, release notes, user stories, test scripts, process flows) associated with Saleforce projects

  • Actively co-ordinate and participate in SIT and UAT

  • Co-ordinate with business and IT stakeholders

  • Onsite-offshore co-ordination

  • Report regular progress on projects

  • Testing and training strategies

Generic Managerial Skills:

  • Excellent communication skill required to communicate with executive stakeholders and be on workshops with IT and business

Salary Range: $100,000-$135,000 a year

LI-DM1

Location

Dallas, TX

Job Function

TECHNOLOGY

Role

Business Analyst

Job Id

373918

Desired Skills

Salesforce(SFDC)

Salary Range

$100,000-$135,000 a year

Desired Candidate Profile

Qualifications : BACHELOR OF COMPUTER SCIENCE



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