Technical Support Analyst

2 days ago

Washington, Washington, D.C., United States KVC Health Systems Full time $60,000 - $90,000 per year

Tier 2 Technical Support Analyst 

Hybrid – Onsite/In-Office, Remote, and Travel to Missouri Locations
Work Wellbeing Score: 82 (Indeed)

At KVC Health Systems, we are dedicated to enriching and improving lives. Our Work Wellbeing Score of 82 reflects our commitment to creating a workplace where people feel supported, valued, and motivated to make a difference every day.

We are seeking a Tier 2 Technical Support Analyst to join our team. This role plays a key part in maintaining the technical stability and efficiency of our organization by providing advanced troubleshooting, issue resolution, and proactive support across multiple locations.

Position Summary

The Tier 2 Technical Support Analyst serves as the primary point of contact for complex technical issues escalated from Tier 1 support. This position supports a wide range of technologies, documents and resolves issues, performs system maintenance, and assists with technical projects. Regular onsite travel to offices, agencies, and corporate headquarters is required.

Key Responsibilities

  • Serve as the regional lead for advanced technical troubleshooting and issue resolution.

  • Provide remote and onsite support for hardware, software, and network systems.

  • Maintain and document system performance, updates, and solutions.

  • Assist with deployment, maintenance, and project-based technology initiatives.

  • Ensure timely communication, collaboration, and documentation through ticketing systems.

  • Uphold KVC's mission and values in all interactions with staff, clients, and partners.

Education & Experience

  • Education: Associate degree or equivalent job experience

  • Experience: 1–3 years in a business environment

  • Demonstrated proficiency with Microsoft 365, Microsoft Exchange, Active Directory, Cisco Meraki, SharePoint, and OneDrive

Licensure/Certification

  • Valid driver's license and auto insurance

Preferred Experience & Skills

  • Meets KVC requirements for insurance

  • Willingness to travel and continually develop technical skills

  • Strong communication and interpersonal abilities

  • Ability to translate technical information for non-technical audiences

  • Proactive, resourceful, and customer-focused

  • Strong problem-solving, documentation, and critical thinking skills

  • Team-oriented with a collaborative mindset

Our Culture & Values

At KVC, our people are the heart of everything we do. We believe in:

  • Helping people with authenticity and compassion

  • Fostering family connection and collaboration

  • Driving progress through urgency, innovation, and diverse perspectives

Employees are expected to be positive role models, remain solutions-focused, and uphold confidentiality and professionalism at all times.

Join a team that values innovation, teamwork, and purpose.
Apply today to help us continue creating meaningful impact through technology and care.

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