Maintenance Manager- Charlotte Market

Job Details
Job Location:    Charlotte Home Office - Charlotte, NC
Position Type:    Full Time
Salary Range:    Undisclosed
Job Shift:    Monday through Friday, Some Weekends
Job Category:    Skilled Labor - Trades

Description

Schedule:  M-F; evenings / on-call rotation / weekends

Northwood Ravin is consistently recognized for developing the top luxury apartment communities in the Southeast.  At Northwood Ravin, every member of our organization is united by a shared commitment to create the best-in-class residential experience.  Guided by our core values of creativity, integrity, and an all-in culture, we empower individuals to reach their fullest potential professionally and personally.  We cultivate a culture of excellence, innovation, and inclusivity by fostering strong collaborative relationships within our team.  Northwood Ravin is dedicated to delivering unparalleled service to the residents we house and the communities we create.

Primary Responsibilities:

As a Maintenance Manager, you lead with pride and passion, driving the community's success through exceptional maintenance operations and asset preservation. You bring your expertise to work daily, ensuring the property is well-maintained, amenities are functional, and residents feel at home. By mentoring the maintenance team, you foster a high-performing, positive environment that aligns with company goals. Your leadership ensures operational excellence, creating a safe and welcoming space that residents are proud to call home.

As a Maintenance Manager, your primary responsibilities include:

• Lead by example, mentoring and motivating the maintenance team to achieve high performance. Foster a positive work environment by providing ongoing training and guidance.
• Oversee and coordinate daily, weekly, and monthly maintenance activities, including resolving issues related to HVAC, plumbing, electrical, amenities and appliance repairs.
• Manage the make-ready and apartment turnover process, ensuring timely and thorough preparation of vacant units for new residents.
• Coordinate and implement a preventative maintenance program to preserve the value of the building, enhance operational efficiency, and minimize costly repairs.
• Establish and maintain strong relationships with vendors, overseeing service contracts and ensuring projects stay within budget and meet high-quality standards.
• Ensure compliance with safety protocols and building codes, adhering to all applicable county and safety standards to maintain an accident-free environment. Ensure regular inspections of building systems and completion of annual inspections as required.
• Collaborate with the Community Manager to track and manage the maintenance budget, monitor expenditures, and identify cost-saving opportunities while maintaining high-quality service levels.
• Reinforce the staffing schedule to ensure 24/7 emergency coverage and ensure the team is equipped to respond promptly to urgent maintenance needs.
• Address resident service requests promptly and professionally, ensuring high levels of resident satisfaction.
• Implement and enforce safety protocols for the maintenance team and ensure the maintenance shop and equipment are organized and in good working condition. Maintain inventory levels and ensure proper storage of tools and supplies.
• Maintain open communication with all team members to align goals, provide updates on maintenance operations, and ensure smooth operations.
• Being available to work weekends and participate in the on-call rotation.

What you bring to the role:

• Minimum of 5 years of experience in multifamily property maintenance, with at least 3 years in a supervisory role.
• Proven leadership skills with the ability to motivate, mentor, and develop a dynamic team.
• Experience in residential repairs, including plumbing, electrical, HVAC, carpentry, and appliance maintenance.
• Strong attention to detail and the ability to quickly assess and address maintenance issues.
• Exceptional customer service skills and a professional, customer-focused attitude.
• Understanding of safety protocols and compliance standards to minimize liability and ensure the property remains in top condition.
• Ability to lift and move up to 50 pounds and perform physically demanding tasks. Valid driver's license and insurance are required.
• Proficiency with property management software, apps, and general computer programs.
• Strong problem-solving abilities and a creative, solution-oriented mindset.
• A polished, professional appearance with the ability to represent the brand with pride.
• A willingness to thrive in a fast-paced, ever-changing environment with a focus on growth.

What our culture brings to you:

When you join Northwood Ravin, you are not just taking a job but becoming part of a community that values your well-being and professional growth. Our team members are at the heart of our success, and we are committed to supporting and growing you.

In addition to our award-winning culture, we offer a comprehensive benefits package focused on career growth, health and wellness, retirement, and family support so you can thrive professionally and personally.

• Competitive compensation along with various monthly bonus incentives
• Housing discounts
• Extensive training programs
• Health and wellness benefits including medical, free dental, vision, and basic life benefit
• Paid leave plans via Paid Time Off, Sick Time, holidays and Partner Leave
• Retirement planning with a 401(k) program and company match
• Give back days allowing you time away from work to volunteer and pursue personal interests
• Employee Referral Program
• Tenure is rewarded so stay in the nest  Your PTO accrual rate will increase, benefit premiums will decrease, 401(k) matches increase, additional give back days are added and you will receive a special gift at each tenure milestone

Northwood Ravin is an equal opportunity employer.

Qualifications

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