Sr Network Operations Control Training

Department: Network Operations Control

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Senior Network Operations Control Training (Sr NOC Trng ) and Standards Program Manager provides Leadership and guidance in the daily duties of all phases of Dispatch Training and Standards , ensuring compliance with FAA regulations and internal policies. They'll develop and maintain training programs, including initial, recurrent, and advanced instruction, while also assisting in setting minimum performance standards for NOC personnel. The Sr NOC Trng & Standards Program Manager is an excellent communicator and problem-solver, ready to support various NOC Teams with training materials and programs that meet Federal Aviation Administration (FAA) and Southwest Airlines requirements.

Additional Details:

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

Prepare and obtain FAA approval for the Dispatcher training program including basic, initial, and recurrent

Instruct and/or monitor all instruction for Dispatch training sessions including competency and proficiency checks

Develop training programs and methods for enhancement of Dispatch Training

Maintain records and information as required for FARs

Assist in the development of standards and procedures for the Flight Dispatch Department

Maintain and update the Dispatch Operating Manual

Create Read before Dispatch and Training Topic documents

Provide guidance in the daily operation of the Flight Dispatch Department and represent the NOC in cross-departmental meetings affecting the NOC and Dispatch

Create and deliver presentations

Must be able to meet any physical ability requirements listed on this description

May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

In-depth knowledge of Southwest Airlines Dispatch

Skilled in written and oral communication

Ability to work well with others as part of a Team; professionally interact with other departments, labor groups, and the public

Ability to perform under pressure

Ability to take initiative and work independently

Ability to handle sensitive and confidential information

Ability to analyze problems and make sound decisions

Ability to engage and motivate others

Ability to master current and emergent PC software packages

Ability to demonstrate strong organizational skills

Ability to work under tight time constraints to accomplish assignments and projects

Ability to effectively communicate technical information

Education

Required: High School Diploma or GED

Experience

Expert level experience, expansive and far-reaching knowledge of: Dispatch experience at a 14 CFR 121 Carrier

Preferred: Knowledge and/or experience with Dispatch training

Licensing/Certification

Must be a licensed Aircraft Dispatcher under Federal Guidelines

Physical Abilities

Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

Ability to communicate and interact with others in the English language to meet the demands of the job

Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines

Must be available to work varying and extended hours as needed

Must meet all regulatory criteria to obtain and maintain Flight Deck Jump Seat access; this position requires successful and continuous enrollment in Rap Back

Pay & Benefits:

Competitive market salary from $ 122,200.00 per year to $ 135,800.00 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you'll love:

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**

Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***

Competitive health insurance for you and your eligible dependents (including pets)

Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

Explore more Benefits you'll love:

• Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.

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Job Posting End Date

12/07/2025