Customer Integration Specialist

Job Description
Come join the Verisk Operations team and lead multi-product customer implementations using your project management and customer support skills. This role may be performed in one of the Verisk US office locations (hybrid) or fully remote, depending on current US state residency.

Responsibilities

• Lead 10-15 multi-product customer implementations building project schedules, providing project management, setting customer expectations, responding to customer questions, and managing all deliverables up to customer go- live date. Ensure all contracts are in place, any vendors licensed and team standards followed. Regular guidance and support is needed by Manager.
• Become a subject matter expert for at least one Product and proficient in a variety of other products in Product Suite.
• Work with development/product/sales in determining root causes of client issues/questions or work on special projects for customers.
• Provide guidance, mentor and train team members on customer implementation process and assist with customer issues/questions in areas of competence. Share expertise on Products in Product Suite supporting the team, sales and customers.
• Document and track implementation progress/statuses in Salesforce.
• Contribute input and assist in building best practices & look to continuously improve procedures for customer implementations, improve client satisfaction and reduce overall on-boarding timeframe. May lead improvement projects.
• Completes all responsibilities as outlined on annual Performance Plan.
• Completes all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

Qualifications

• Project Management like skills - very organized with analytical skills
• Highly customer focused and milestone oriented
• Single point of contact for customer during Customer Product Integrations
• 3+ years' experience in a client- facing role
• Experience managing multiple clients/projects/stakeholders simultaneously
• Track client integrations and each of their various milestones to completion
• Excellent time management skills; must be able to demonstrate ability to manage multiple, simultaneous tasks
• Coordinates all internal resources (Product, Development, Quality Assurance, Sales, etc.) as needed for each customer integration
• Good communicator (excellent oral and written communication skills) with a drive to learn
• Possesses high level technical skills to understand client requirements, issues and technologies used to connect to our APIs preferred
• Good Microsoft Word, PowerPoint, and Excel skills
• Experience working in an Agile development environment is a plus
• Bachelor's degree or equivalent experience

About Us
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses
Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions — delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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