Lead / Manager IT Support / Desktop Support Specialist
4 days ago
Role: Lead / Manager Technical/Desktop Support Specialist
Location: Boston, MA
Key Responsibilities:
- · Bachelor's degree or 5–8 years of relevant IT experience.
· Proven experience supporting Windows OS, Microsoft 365, Active Directory, and enterprise collaboration tools.
· Strong knowledge of ITIL processes: Incident, Problem, Change, and Release Management.
· Experience with IT Asset Management (ITAM) tools and practices.
· Excellent communication, interpersonal, and problem-solving skills.
· Ability to manage multiple priorities in a high-pressure environment.
· Willingness to work flexible hours, including evenings and weekends, as needed.
· Occasional travel to our Braintree, MA location (20 min. away) for onsite support
Job Type: Contract
Pay: $ $45.00 per hour
Work Location: In person
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