sr customer experience analyst

Who is Foodbuy?We are the industry leader in procurement and supply chain solutions. We are the subsidiary to the 6th largest company in the world (Compass Group PLC), yet Foodbuy has the feel of a small entrepreneurial Company. We pride ourselves on our ability to source and provide a variety of products and services that help our customers more easily, and cost effectively, run their businesses. We work with clients in the Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries, and of course we support Compass Group-- which is the world's largest contract food and support services provider.Why Foodbuy?We care about our associates, our clients, and our community. We think big, encourage innovation and debate, and seek out game changers. Our benefits and PTO offerings are strong. Our compensation packages are competitive. And we are constantly growing, and we want our associates' careers to grow along with us. We have an open and modern work environment, believe in flexibility, and promote a collaborative open door environment.Additionally, we follow a value system calledPeople FIRST, which stands forFlexibility,Inclusion,Results,Sustainability andTransparency.People FIRSTis the foundation for everything we do at Foodbuy. It is how we connect and interact with our clients, business partners and fellow associates.Job SummaryThis is a hybrid role of analytical dashboards / analytics to leverage insights into actionable outcomes for financial growth and management of 1-2 small accounts with oversight by Account Management leadership.Responsibilities:Supports and prepares key business analysis to assist decision making processes.Prepare ad hoc financial analysis and special projects to support continued growth of business.Formulate new methodologies to drive efficiencies in reporting and analysis.Utilize support tools to identify opportunities to increase program participation.Develop, build, and maintain strong relationships with customers to enhance business opportunities.Facilitate cross functional activities to help ensure customer satisfaction and program growth.Leverages a good understanding of broader company services and offerings.Participates in internal activities and initiatives designed to improve the customer experience.Works with external customers to resolve moderately complex day-to-day issues and direct them to appropriate resources.Supports customers in addressing moderately complex operational and technical issues and ensuring requests are executed.Applies intermediate problem-solving skills, experience, and judgement to analyze information.Uses communication skills to deliver high quality service to assigned channel customer base.Monitors customer inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member.Requirements:Bachelor's degree or equivalent work experience required.3+ years of experience in account management support or customer success; Distribution and/or Foodservice experience preferred.Effective written & verbal communication skills.Project Management skills / experience.Detail-oriented and analytical problem-solving skills.Knowledge of Microsoft Excel, PowerPivot, Word & PowerPoint required.Intermediate>Advance Microsoft Excel experience including pivots, lookups and Power Query.Power BI and/or SQL knowledge may be preferred.Detail-oriented and analytical problem-solving skills with the ability to validate the accuracy of deliverables.Up to 10% Travel Annually.Apply to Foodbuy todayFoodbuy is a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.Applications are accepted on an ongoing basis.Foodbuy maintains a drug-free workplace.Associates At Foodbuy Are Offered Many Fantastic Benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffPaid Parental LeaveHoliday Time Off (varies by site/state)Personal LeaveAssociate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.Req ID:1478989FoodbuyErin Gregory[[req_classification]]