Sales Associate, Ecommerce Inside Sales

Job Description
Sales Associate, LoopNet Ecommerce Inside Sales
Make Your Mark in Digital Real Estate
Are you a persuasive communicator with a passion for helping clients succeed? Join the #1 commercial real estate marketplace as a LoopNet Inside Sales Associate, where you'll play a key role in keeping customers engaged, supported, and thriving with our solutions.

At CoStar Group, we're transforming the real estate industry through data, technology, and innovation. LoopNet attracts over 13 million unique monthly users, helping brokers and businesses close more deals, faster.

Why This Role Matters
As a Sales Associate for the LoopNet Ecommerce team, you'll directly impact customer retention and revenue growth. You'll reconnect with clients considering cancellation or those who've recently left us — understanding their concerns, rebuilding trust, and ultimately showing them the value of staying with LoopNet.

You'll be empowered with comprehensive training, cutting-edge tools, and a collaborative team environment to help you grow your career in a high-performing sales organization.

What You'll Do
Client Engagement & Retention

• Re-engage with customers at risk of cancellation to understand their needs and present tailored solutions.
• Contact former clients with the goal of reactivating their subscription and renewing the business relationship.
• Clearly communicate product value and ROI in customer-friendly terms.

Sales Support & Upselling

• Identify opportunities to upsell additional LoopNet products or services aligned with client goals.
• Accurately document all customer interactions in our CRM to support seamless follow-up and team collaboration.
• Collaborate cross-functionally with sales, support, and product teams to deliver the best client experience.

Learning & Development

• Participate in onboarding and continuous learning programs focused on sales strategy, product training, and real estate industry trends.
• Occasionally assist with onboarding new clients, including product demonstrations and best practices.

What We're Looking For

• 2+ years of experience in inside sales, customer success, or client support roles.
• Proven ability to build rapport over the phone and navigate objections confidently.
• Excellent verbal and written communication skills.
• Bachelor's degree from an accredited institution (or equivalent experience).
• Bonus points for: Familiarity with CRM platforms (e.g., Salesforce), SaaS or marketplace sales experience, or knowledge of the commercial real estate space.

What's In It For You
When you join CoStar Group, you're joining a team that values innovation, learning, and career advancement. You'll enjoy:

Professional Growth

• World-class sales training and mentoring
• Tuition reimbursement and internal learning programs
• Clear career paths for advancement across CoStar brands

Financial & Performance Rewards

• Competitive base salary with performance-based incentives
• 401(k) with company match & employee stock purchase plan
• Commuter benefits and discounted parking

Health & Wellness

• Comprehensive medical, dental, vision, and prescription drug plans
• Life, disability, and legal insurance
• On-site or subsidized fitness center memberships
• Virtual and in-person mental health services

Culture & Inclusion

• Join a collaborative, fast-paced team that values transparency and respect
• Participate in our Diversity, Equity & Inclusion Employee Resource Groups
• Complimentary coffee, snacks, and fresh fruit at select office locations

Additional Information

• Must be currently eligible to work full-time in the United States.
• Visa sponsorship is not available for this position.
• CoStar Group is an Equal Opportunity Employer and maintains a drug-free workplace.

Apply today and help shape the future of digital real estate.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing