Admissions Specialist

Location: Remote (must be located in the U.S.)

Employment type: Full-time W2

Team: Growth, Admissions

Nema Health is a survivor- and clinician-led virtual treatment program for PTSD and trauma. We are on a mission to help all trauma survivors find lasting peace & healing. Nema provides virtual, evidence-based treatment that helps people feel better faster—and stay better longer. We are committed to delivering care that's accessible, trauma-specialized, and deeply patient-centered.

At Nema, we offer employees an unparalleled career opportunity: the chance to be part of a mission-driven company while shaping its future during a pivotal stage of growth. If you're someone who thrives in fast-moving environments, values systems thinking, and cares deeply about expanding access to mental health care, you could be a great fit.

As an Admissions Specialist, you bring a combination of strong growth instincts with genuine compassion for helping others. This role is pivotal to creating an exceptional first impression for new patients and directly impacts our mission by enrolling individuals into life-changing care.

The role includes managing initial patient inquiries via phone call, email, and other forms of communication, as well as follow-up communication with prospective patients and referring providers. Admission Specialists orient prospective patients to Nema's program, discuss insurance coverage and out-of-pocket payment options, and ultimately work toward booking Intake appointments with interested individuals.

The ideal candidate thrives in a fast-paced, goal-oriented environment — consistently hitting or exceeding monthly enrollment targets while continuously refining communication and service skills to deliver an outstanding patient experience. This role reports directly to the Admissions Manager.

• Engage with prospective patients, and possibly providers and case managers, through calls, emails, and web inquiries with empathy and professionalism
• Guide prospective patients through the admissions process — clearly communicating Nema's value, overcoming objections, and building trust to drive enrollment
• Meet or exceed monthly conversion and booking goals by effectively connecting with prospect and having a strong follow-up cadence
• Perform benefits checks and explain insurance and payment options accurately and confidently
• Collaborate with the Growth, Operations, Clinical and Product team to support business development initiatives and improve patient acquisition
• Maintain detailed and timely documentation in the CRM (Hubspot) to track communication and progress toward goals
• Escalate sensitive customer service issues in a timely, professional, and solution-oriented manner
• Protect patient data and confidentiality at all times in accordance with HIPAA standards
• Continuously refine communication and customer service skills through coaching, peer learning, and self-development

You'll be a great fit if you have/are:

• 2+ years of experience in a sales, admissions, or customer service role — ideally in healthcare, behavioral health, or another mission-driven environment
• Proven ability to hit and exceed monthly performance or sales goals
• Strong communication skills — able to engage and motivate prospective patients toward action in an understanding and supportive way
• Empathy and emotional intelligence to guide sensitive conversations with trauma survivors
• Proactive, self-motivated, and driven to improve continuously
• Adaptable to evolving business needs as the company grows and iterates on Admissions processes
• Tech-savvy and quick to learn new systems (CRM experience preferred)
• Interest in flexing your hours to 6pm PT if needed in order to hit company goals (not required)
• Care deeply about improving access to mental health care
• A high school degree or higher degree

We're a growing team of clinicians and operators united by a shared mission: to reduce suffering for people with PTSD and other trauma related disorders. As part of Nema, you'll help build a company where both patients and employees can thrive.

• Competitive compensation with an annual base + bonus range of $55,000-$75,000 with base to be determined based on your experience and qualifications, and bonus to be determined by performance
• Competitive equity offering
• Comprehensive benefits including healthcare, 401(k) with matching, and stipends for work-from-home productivity and continued education
• Generous PTO and flexible work hours
• Remote-first culture with supportive team norms
• Inclusive, trauma-informed leadership
• Opportunity to grow with a fast-moving, mission-driven company