Clinical Supervisor QP/CADC

Position Summary:The Shift Supervisor is responsible for managing the safe operations of the Samuel Billings Center during a scheduled shift by supporting/leading staff on duty, delegating daily tasks, and ensuring work is carried out to an acceptably high standard.

Essential Duties and Responsibilities:To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Human Resource responsibilities to include recruitment, hiring, performance evaluations, and terminations to ensure a productive and compliant workforce.

• Train staff in essential duties and responsibilities. Provide continued monitoring of that performance and documentation to ensure compliance with state/agency guidelines.

• Display positivity and a willingness to encourage team morale, to include appropriate display of verbal/body language.
• Demonstrates knowledge of and compliance with policies and procedures. Adhere to professional standards as outlined by protocols, rules and regulations.
• Respond in a leadership capacity to emergency crisis situations related to client and staff safety.
• Assist with admissions and transition/discharges as needed.
• Provide and monitor services to ensure compliance with state/agency guidelines.
• Provide information about center services to new hires, clients, visitors, and community partners.
• Complete intake screenings and ensure clients are appropriate, using ASAM criteria, for admission in accordance to all state/agency guidelines. Refer/transition clients to appropriate level of care when needed.
• Consult with nursing and other clinical staff when evaluating client physical/mental health.
• Complete admissions/transitions when needed, to include securing and signing out all client possessions and medications in accordance to State/agency guidelines.
• Submit authorizations for services when needed.
• Assist clients in identifying and overcoming barriers to their recovery. Conduct groups/individual discussions with clients when appropriate.
• Administer medications to clients as needed, per providers orders, in absence of or along with nurse (training required).
• Complete UDS screenings as needed.
• Facilitate shift reports and communicate information related to client care to staff members during and across shifts.
• Complete and submit incident reports when appropriate in accordance to state/agency guidelines.
• Enter client data into electronic record according to established standards and monitor documentation for compliance with State/agency/Federal regulations.
• Participate in QA and QI activities as assigned. Ensure the timely completion of out of compliance items. Conduct Peer review when assigned.
• Must be able and willing to perform role of staff that they lead during shift, as needed.
• Facilitate family involvement in clients' recovery.
• Provides ongoing supervision and performance management to client specialists in accordance with agency policies.
• Ability to work a flexible schedule, irregular or protracted hours. Ability to stay over, come in early, or work a different shift than assigned to meet the business need of covering unexpected staff outages to be in compliance with state staff ratio requirements.
• Attends staff meetings.
• Other duties as assigned.

Supervisory Responsibilities:Directly supervises employees in the Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Competencies:To perform the job successfully, an individual should demonstrate the following.

• Anuvia Values

o Adaptability: Innovate and be creative

o Nurturing: Demonstrate compassionate care

o Unity: Support diversity and motivate one another

o Vitality: Challenge the status quo

o Integrity: Demand uncompromising ethical standards and inspire trust

o Appreciation: Appreciate our employees, clients and partners

• Communications

o Exhibits good listening and comprehension

o Expresses ideas and thoughts in written form

o Expresses ideas and thoughts verbally

o Keeps others adequately informed

o Selects and uses appropriate communication methods

• Dependability

o Commits to doing the best job possible

o Follows instructions, responds to management direction

o Keeps commitments

o Meets attendance and punctuality guidelines

o Responds to requests for service and assistance

o Takes responsibility for own actions

• Initiative

o Asks for help when needed

o Looks for and takes advantage of opportunities

o Seeks increased responsibilities

o Takes independent actions and calculated risks

o Undertakes self-development activities

o Volunteers readily

• Problem Solving

o Develops alternative solutions

o Gathers and analyzes information skillfully

o Identifies problems in a timely manner

o Resolves problems in early stages

o Works well in group problem solving situations

• Quality

o Applies feedback to improve performance

o Demonstrates accuracy and thoroughness

o Displays commitment to excellence

o Looks for ways to improve and promote quality

o Monitors own work to ensure quality

Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Associate's degree or equivalent from two-year college or technical school preferred; or one-year related experience and/or training; or equivalent combination of education andexperience. Supervisor experience preferred. Must meet criteria for qualified professional and/or pursue and maintain certification with the North Carolina Addictions Specialist Professional Practice Board.