front end supervisor

Job Details
Job Location:    Uwajimaya - Seattle - Seattle, WA
Position Type:    Full-Time
Salary Range:    $ $32.25 Hourly
Job Shift:    Any (Hours May Vary)

Description

About Us: Uwajimaya, a family-owned business, and a cornerstone of Asian grocery retailing since 1928, is seeking dedicated individuals to join our dynamic team. With a legacy of excellence and a commitment to providing exceptional customer experiences, Uwajimaya has grown to become the premier destination for Asian food culture in the Pacific Northwest.

Who We're Looking For: We are seeking individuals who are passionate about delivering excellent customer service, driven to excel in their roles, and motivated to contribute to our vibrant team. Whether you're a seasoned professional or eager to start your career, we welcome candidates from all backgrounds who share our enthusiasm for food, customer service, and Asian culture.

To thrive at Uwajimaya, you should embody our core competencies:

• Functional/Technical Skills: You possess the necessary functional and technical knowledge to perform your job at a high level.

• Customer Focus: You are dedicated to meeting customer expectations and requirements, using feedback for improvements, and building effective relationships based on trust and respect.

• Action Oriented: You enjoy working hard, are full of energy for challenging tasks, and seize opportunities with minimal planning.

• Peer Relationships: You can find common ground with peers, solve problems collaboratively, and are seen as a cooperative team player who encourages collaboration.

• Self-Development: You are committed to continuous self-improvement, adapt to different situations, and work to develop your strengths while addressing weaknesses.

We offer:

• A flexible, friendly, and diverse work environment

• Competitive starting wages

• Employee discounts on food and gift items

• Paid holidays from day one

• Excellent health benefits

• Retirement plan

• Paid time off

• Long term disability

• Life insurance

• Opportunities for growth and advancement

• Supplemental insurance options available

Position Summary:

The Front End Supervisor plays a crucial role in the department's day-to-day operations to achieve both departmental and store objectives. Working closely with the AFEM (Assistant Front End Manager), the supervisor focuses on maintaining operational efficiency to meet RFB standards. This involves the training and development of staff, enhancing task performance, and promoting positive customer interactions. As a frontline leader, the supervisor addresses employee behavior matters and provides guidance. They oversee staff activities, including managing breaks and lunches. Furthermore, they prioritize compliance with governmental regulations and company policies, ensuring a safe work environment. The supervisor actively engages with customer concerns, resolving issues promptly. Through their excellent customer service, they set a standard for the team to follow while upholding company policies, guidelines, and procedures. Reporting to the FEM (Front End Manager) and AFEM, the supervisor works in partnership with the RCS (Retail Central Services) Team.

Position's Key Responsibilities:

• Provide Training and Development of Staff.

• Maintain Employee Relations and Engagement.

• Make Timely Resolutions of Customer or Employee Needs or Concerns.

• Assure Food & Workplace Safety is Adhered to.

• Confirm Accurate Data of All Administration Functions.

• Maintains Ready for Business (RFB) standards.

• Maintain Vendor, Customer, and Corporate Relations.

• Other duties as assigned.

Starting at $22.95/hr., Depending on Experience

Uwajimaya participates in E-Verify to confirm employment eligibility. Please review the E-Verify Participation Poster and Right to Work Poster before proceeding with your application.

IER Right to Work Poster (English/Spanish) (PDF, KB)

E-

Qualifications

Position Requirements:

• Must be at least 18 years of age.

• Minimum of a High school diploma or equivalent plus 3-4 years of experience in area of specialization.

• Prior retail experience and knowledge of Asian products preferred.

• Excellent customer service.

• Knowledge of basic math skills, ten key/calculator.

• Flexible schedule.

• Must be able to lift at least 50 lbs.

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