Account Manager

Temperature Control Systems (a Kele Company) is a nationwide, multi-branch distributor of commercial and industrial HVAC controls, burner/boiler controls, and building automation systems. Founded in 1975, Temperature Control Systems became part of Kele Companies, originally established as Kele & Associates in 1983 at the birth of the building automation industry, and the first distributor to offer an all-inclusive platform for building automation solutions. Over the past 40 years, Kele Companies has grown into a world-class distributor with its headquarters strategically located in Memphis, TN, and branch locations in seven states across the U.S. As part of the Kele Companies family, every member of the Temperature Control Systems team plays a key role in delivering on our promise: "We Make It Easy."

We are currently hiring for the role of Sales Account Manager.

Summary

The primary role of the Sales Account Manager is to generate revenue from potential customers and increase wallet share of existing customers by networking, calling or other means. They are required to grow and retain existing accounts by planning persuasive approaches and presenting new solutions and services to convince customers to increase their business volume with the company. The Account Manager works with low- to mid-level management, sales, estimators, project managers and buyers.

Essential Responsibilities

• Actively promotes Kele's products and services utilizing ASLAN Sales principles and communicating Kele's value propositions to customers.
• Provides exceptional personal customer service to all internal and external customers by supporting Kele's 5 Keys to Customer Service.
• Directs, monitors, and consolidates Salesforce data to jointly develop account strategies and tactics with the team.
• Listens to and manages resolution of customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to the team for supporting the customer's and Kele's shared goals.
• Proactively conducts sales calls, utilizing probing questions to identify the customer's needs and opportunities, learn about the customer's business, our competitor's actions and the BAS industry.
• Meets and maintains all minimum sales activity levels to include attainment of sales revenue/margin quotas, call activity, quotes and quote follow up.
• Supports sales strategies to achieve all goals associated with assigned accounts by analyzing sales statistics and call data to achieve total spending opportunity in each account.
• Works collaboratively with other team members as necessary to maximize sales opportunities while not diverting from core sales responsibilities.
• Follows all pricing guidelines in issuing product quotes and develops/maintains a thorough understanding of Kele's processes and procedures.
• Develops a thorough knowledge of products in the Kele catalog as well as products our vendors offer.
• Participate in training opportunities and self-study to increase product and industry knowledge and to improve personal performance.

Preferred Qualifications

• Two to four years of undergraduate work or associate degree
• Minimum of two years of related work experience.
• Proficiency in Microsoft Office and the ability to learn and use company software.
• Detail-oriented with the ability to multi-task.
• Proficiency in customer service skills and proactive telephone selling skills.

Kele Companies offers all full-time associates the following benefits and perks:

• Medical, vision, and dental insurance
• HSA
• FSA (medical and dependent care)
• 401(k) with employer match up to 4% with immediate vesting
• Employer-paid short- and long-term disability coverage
• Employer-paid basic life and AD&D insurance; supplemental life for employees and dependents available
• Paid time off and paid holidays
• Tuition reimbursement