IT Support Manager

4 days ago


Baltimore, Maryland, United States Yochana Full time $90,000 - $120,000 per year

Job Description


• Manage a team of 25-30 technicians across locations


• Manage the reporting of SLAs, Adherence of SLA and contract


• Manage shift and shift planning including on call roster


• Manage Resource productivity


• Enable the team with training and development


• Ensure security compliance


• Ensure sufficient inventory level is managed across locations


• Ensure all service request and incidents are resolved before agreed service levels


• Plan and execute any move request or project work


• Lead the team by providing technical and process assistance to below activities


• Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.


• Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes and health checks



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