Head of Public Cloud Operations

Overview of Citi:
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.

Overview of the Role:
Citi is seeking a dynamic and experienced Director to lead Public Cloud Operations within our global Public Cloud organization. Reporting directly to the Managing Director of Public Cloud, this role will be responsible for delivering world-class operational support and service desk capabilities for Citi's public cloud platform, which spans AWS, GCP, and Snowflake. The ideal candidate will be a strategic leader with deep expertise in cloud operations, automation, and customer onboarding, capable of defining and executing an operating model that bridges application teams and platform engineering.

This is a high-impact leadership role that will shape how Citi delivers reliable, scalable, and secure cloud services to internal customers across the enterprise.

Responsibilities

• Operational Leadership: Lead day-to-day operations of Citi's public cloud platform, ensuring high availability, performance, and reliability across AWS, GCP, and Snowflake environments.
• Service Desk Management: Build and manage a cloud-focused service desk function to support internal customers, resolve incidents, and drive continuous improvement in service delivery.
• Customer Onboarding: Develop and execute onboarding processes that enable application teams to adopt public cloud services efficiently and securely.
• Automation Strategy: Drive a high degree of automation in operational workflows, including provisioning, monitoring, incident response, and remediation.
• Operating Model Definition: Define and implement a scalable operating model that governs interactions between application teams and the public cloud platform team, including roles, responsibilities, escalation paths, and SLAs.
• Metrics & Reporting: Establish KPIs and dashboards to monitor operational health, customer satisfaction, and service performance.
• Collaboration & Stakeholder Engagement: Partner with engineering, security, compliance, and application teams to ensure alignment and successful delivery of cloud services.
• Risk & Compliance: Ensure operational processes adhere to Citi's regulatory, security, and compliance requirements.

Qualifications

• 15+ years of experience in IT operations, with at least 5 years in cloud operations leadership roles.
• Proven experience managing operations across major public cloud platforms (AWS, GCP, Snowflake).
• Strong understanding of cloud-native architectures, infrastructure-as-code, and DevOps practices.
• Demonstrated success in building and scaling service desk and support functions in large enterprises.
• Expertise in automation tools and frameworks (e.g., Terraform, Ansible, CI/CD pipelines).
• Experience defining and implementing operating models in complex, matrixed organizations.
• Excellent communication and stakeholder management skills, with the ability to influence across technical and business domains.
• Bachelor's degree in Computer Science, Engineering, or related field; advanced degree preferred.
• Cloud certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect) are a plus.

Job Family Group:
Technology

Job Family:
Systems & Engineering

Time Type:
Full time

Primary Location:
New York New York United States

Primary Location Full Time Salary Range:
$170, $300,000.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
Nov 06, 2025

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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