Business Support Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us
 

Job Description:
Manages diverse administrative functions usually for a very large, complex department or business unit. Functions managed may include: LOB issues management, business control routines, audit/compliance, coordination of certain projects, associate readiness, process improvement, business continuity, or communication. May consult with senior management to define and manage projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit's functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. May have full management responsibility over a team or may manage one level of managers.

The Business Support Manager within Global Commercial Banking Credit will lead the development, improvement and execution of processes in support of key objectives. Ensures full integration of governance routines required by policy through analysis and execution of effective reporting. Will assist in the development of solutions designed to optimize performance through gap analysis action planning. Works directly with key partners to understand existing procedure and ensure adherence by responsible employees. Ensures full integration through effective reporting and scorecard metrics to determine adoption and compliance.

Manages a portfolio of audit issues and control enhancements impacting the organization based on identification via internal (self), Risk, Compliance or Audit channels. Responsible for monitoring and reporting process performance metrics for assigned processes and/or control routines.

Works closely with managers and executives to evaluate current methods and assists in developing strategies to implement changes and improvements related to production and capacity management.

Required Skills:

• Knowledge of commercial lending and the credit process within Global Banking and Markets

• Understanding of bank policies, procedures and systems

• Proven experience in decision making, coaching, and partnering is essential

• Excellent organization and project management skills, including the ability to meet deadlines and manage multiple priorities without sacrificing quality and timeliness

• Ability to collaborate with and influence process owners and key partners

• Strong communication and presentation skills; both written and verbal

Desired Skills:

• Experience with Business Controls, Process Design/Improvement, Governance, Reporting, Audit and/or Production Management

• BA/BS degree or Masters preferred; Finance, Accounting or Economics majors desired

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - CA - Los Angeles - 333 S HOPE ST - BANK OF AMERICA PLAZA (CA9193), US - CT - Hartford - 185 ASYLUM ST - CITY PLACE 1 (CT2500), US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)Pay and benefits informationPay range$98, $172,200.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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