Junior Technical Account Manager

About Homecare Pro

Homecare Pro is the HR automation platform for home care agencies. Our vision is a world where care teams focus on delivering in-home care without the burden of administrative HR work. We combine caregiver onboarding, credentialing, and HR compliance into a blended SaaS and managed services platform, helping agencies recruit faster and expand their capacity to deliver high-quality care.

In less than two years, our small and fully remote team has grown to serve over 500 home care locations. Our profitable, bootstrapped growth comes from customer-obsession and moving quickly to meet this segment's unique needs.

Why should you be part of our success story?

At Homecare Pro, we expect one another to operate with outsized ownership and adapt as the company grows. We believe in empowerment, earning trust, and making an impact. Joining Homecare Pro means becoming part of a collaborative, fast-moving team where your work directly enables care delivery. This is a unique opportunity to:

• Work alongside serial founders with multiple successful exits at an early stage.
• Gain transparency into the inner workings of a profitable and rapidly growing small business.
• Take on meaningful responsibility early, with room to grow your role and scope over time.
• Enjoy competitive salaries paired with above-market equity.

About You

As a Technical Account Manager at Homecare Pro, you'll be the bridge between our customers and product.

Foremost, you'll be the face and name that our clients know - blending client-facing support, relationship management, and account configuration to ensure home care agencies get the full value of our platform. Behind the scenes, you'll be a key voice in shaping our product roadmap: defining systems, writing technical stories, discussing product specifics with engineers, and driving end-to-end product and process improvements.

Reporting directly to the Chief of Staff, you'll be highly visible as we scale. This role is ideal for someone early in their career who is equally comfortable building strong customer relationships and diving into technical problem-solving.

As Homecare Pro grows, your scope could evolve from individual contributor work into a more strategic position: designing scalable processes, building out customer success and account management functions, and feeding insights into the product roadmap. We view this role as the foundation for someone who could later lead our technical account management and customer success teams. It's a true career accelerator for someone who thrives at the intersection of people, process, and technology in a fast-paced environment.

Responsibilities

• Partner with new customers during onboarding to configure the Homecare Pro platform according to their requirements.
• Act as a technical advisor to guide agency users on functionality, new features, and best practices.
• Understand the technical basis of how Homecare Pro works to troubleshoot and resolve client issues, implementing account configuration updates when needed.
• Drive strategic account management by expanding Homecare Pro's footprint within large agencies and agency groups by proving value, managing relationships, and overseeing growth from initial pilots to broader adoption.
• Effectively catalogue and escalate bugs with engineering, ensuring proper prioritization and resolution.
• Contribute to internal SOPs, playbooks, and client-facing knowledge resources based on customer interactions.
• Collect client feedback to capture sentiment, identify common trends, and help define priority improvements.
• Represent the voice of the customer: advocate for customers' needs and ensure the customer perspective is central to the decision-making process.
• Support product launches and feature rollouts by planning communication, enabling client adoption, and gathering early feedback.
• Identify product improvement opportunities and share actionable feedback with leadership and engineering, including writing technical documentation when needed.
• Monitor the health of agency accounts, proactively flagging risks to prevent churn.

Qualifications

• Willing and able to work US Eastern Time hours
• 1–3 years of experience in client success, technical support, or product management
• Experience working with small business clients
• Bonus if a degree in computer science, data management, or a related field.
• Experience writing technical specifications and collaborating directly with product and engineering teams.
• Comfortable navigating SaaS platforms, relational databases, and configuration workflows.
• Bonus: familiarity with Airtable, Notion, Freshdesk, Stacker, Zapier, and Linear.
• Obsessive attention to detail; able to troubleshoot problems methodically and interpret nuanced compliance requirements.
• Clear, patient communicator with a people-first mindset—skilled at explaining technical workflows in plain language to non-technical users.
• Self-starter who thrives in a fast-paced, early-stage startup environment.

We believe diverse teams build better products and stronger companies. Homecare Pro welcomes people of every background, identity, and experience. If you're excited about the role but don't meet every qualification, we still encourage you to apply.

Job Type: Full-time

Pay: $65, $100,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Work Location: Remote