Seasonal Student Enrollment Coordinator,High School Study Abroad

Position: Seasonal Student Enrollment Coordinator, High School Study Abroad

Reports to: Conversion Coach & Pipeline Manager

Department: Global Navigator Programs, High School Outbound Department

Location: Greater Chicago

Who we are:

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

Why work with us:

• You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change
• You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 29 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 77-year-old mission to make the world a more peaceful place.

Who you are:

Help grow student participation in CIEE's transformative study abroad programs for high school students and recent graduates with effective sales outreach and a goal-driven mindset. You'll own the entire applicant's journey, from initial interest to confirmed participation, proactively guiding students and building trust with students and families every step of the way.

With a passion for relationship building and working with teens, you'll convert inquiries into life-changing study abroad experiences by helping students and families find the programs that best meet their needs and goals. You'll showcase the incredible value of all CIEE Global Navigator programs, including High School Summer Abroad, High School Semester Abroad, Gap Year Abroad, and First Year College Abroad.

What you'll do:

• Lead sheet transcription: transcribe paper lead sheets into our Custom Relationship Management (CRM) system, Salesforce.
• Conduct a high volume of outreach to leads via phone call, text, and email, inspiring leads to convert to open applications.
• Follow a structured sales outreach process to proactively engage with interested leads and applicants via phone, text, and email outreach.
• Ability to work through a high daily call volume, 30-60 calls per day.
• Application Audits: Track student readiness for program departures, auditing student health forms, passports, and other pre-departure materials with a high level of accuracy and attention to detail.
• Health Calls & Health Audits: Ensure students' health information is complete and up to date.
• Convey the value and tangible outcomes of study abroad to all potential leads, including U.S. high school students, high school graduates, and their legal guardians.
• Motivate and coach participants and families through the scholarship and application process. Work with families to overcome barriers associated with studying abroad in high school.
• Provide professional and timely customer service to students and parents throughout the entire application process, including program acceptance, confirmation, and pre-departure preparedness.
• Assist with virtual webinars for students and parents, supporting presentations to large groups.
• Ensure that financial accounts for participants are accurate and paid in full, and follow up on discrepancies and missing payments.
• Use reports within Salesforce (CRM system) to manage your applicant pipeline and reach sales goals.
• Maintain accurate records of communication with customers in Salesforce (CRM system).
• Other duties as assigned.

What you'll bring:

• Bachelor's degree or international equivalent.
• A minimum of 2 years of customer service or sales experience.
• The ability to navigate challenging conversations.
• International travel or study abroad experience is a plus.
• Experience working with diverse high school students is a plus.
• Additional language skills beyond English are a plus.
• Excellent verbal and written communication, with the ability to understand and tailor your communication to different audiences.
• Strong organization skills and attention to detail.

Location Requirements:

The position is open to candidates located in Greater Chicago.

CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.

Due to federal regulations a background and reference check will be conducted as a condition of employment.