Associate Director, Family Mental Health Guides

Are you eager to work with underserved populations that do not traditionally have access to world-class care? Then you may have stumbled upon the right role for you 1 in 25 adolescents and young adults will be diagnosed with serious mental illness. The majority of these families struggle to get care. Flourish (****) is here to ensure that everybody gets the same access we have.

We are looking for a full-time people manager for our Family Mental Health Guides. Our patients are teens and young adults living with serious mental illness, who are treated by a multi-disciplinary team of clinicians. You will be leading the team that builds the primary relationship with the patient's caregiver. Your team provides support remotely by text-based messaging, care coordination, advocacy, and therapy skills reinforcement. Your team also provides support by conducting in person visits with patients. You have to be strong at clinical operations to help your team navigate this with good workflows—thereby ensuring that our beloved Family Mental Health Guides feel supported and protected from burnout.

• People management: with 9-12 direct reports, conduct training and coaching sessions to ensure high standards of care and compliance. Conduct 1:1 and group supervision to address challenges & promote reflective practice to improve performance, maintaining a consistent feedback loop.
• Supervision: supervise family guiding provided to 300+ adolescent patients by your team. Ensure adherence to ethical standards & best practices. Help develop and implement frameworks for coaches to assess risk, respond to crisis, and escalate situations appropriately. Hold people accountable to high company standards.
• Cross-Functional Collaboration: collaborate with the team leads for the patient guides , therapists and child psychiatrists to deliver a strong integrated team intervention.
• Change Management: as a growing clinic our workflows can change frequently. Your role requires strong change agility and the ability to lead your team effectively through change by building trust, sharing the "why", and building habits that help them adapt to change.
• Quality Assurance and Compliance: evaluate the effectiveness of interventions & implement changes. Address performance gaps quickly & develop actions plans to support individual members of your team.
• Crisis Management and Support: provide immediate support during emergencies, offering clear direction to guides to manage patient and patient family crises. Provide clear guidelines for crisis support & update consistently.

• Professional with 8+ years of relevant experience
  • 5+ years of management experience
  • 3+ years of early stage (pre-seed, seed, series A) startup experience
• Able to work two evenings per week

Job Type:

Full-Time

Work location:

Remote

Salary:

$90,000-$99,000

Benefits

• 401(k) matching
• Home Office Stipend
• Paid Time off
• Medical Insurance
• Dental Insurance
• Vision Insurance

Supervisor This role reports to the VP of Integrated Patient Care

EEO statement

Flourish Health is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment that is free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws. We embrace diversity and encourage all qualified candidates to apply, as we believe that our differences make us stronger and more innovative. Our dedication to inclusivity is the foundation of our work culture, where everyone is valued, respected, and has an equal opportunity to thrive.

E-Verify

Flourish Health participates in E-Verify. As an employer, we comply with federal law by verifying the identity and employment eligibility of all individuals hired to work in the United States