Inside Sales Representative

2 days ago

Charlotte, North Carolina, United States Wetalentia Full time $60,000 - $100,000 per year

Inside Sales / Commercial Back Office

Location:
Charlotte, North Carolina (
on-site
)

Reports to:
General Manager USA; supports Senior Sales

Travel:
Limited at first, with increasing travel over time alongside the sales representative, as part of the transition into a Sales Manager role.

This role has the potential to transition into a
Sales Manager position after two years
, so a
willingness to travel is a plus
.

Role Mission

Support U.S. business growth by managing the
spare-parts quotation cycle
and
commercial back office
(CRM/ERP, customer follow-ups, internal coordination), with a 2 year path toward
territory sales
responsibilities.

Key Responsibilities

  • Prepare and send
    spare-parts quotations
    (coding, reference pricing, lead times); manage order confirmations and follow-ups.
  • Conduct
    phone/email follow-ups
    on open quotes; keep
    CRM
    updated (pipeline, notes, next steps).
  • Gather customer needs and
    coordinate
    with Italy teams (technical/quoting, supply/logistics, administration).
  • Maintain
    customer/asset/code master data
    in
    Infor ERP
    and
    IRA
    (quoting/CRM).
  • Support Senior Sales with appointments, materials, presentations, and
    activity reporting
    .
  • Meet operational KPIs: response times, data accuracy, spare-parts quote conversion, follow-up punctuality, pipeline hygiene.'\

Requirements

  • 1–2 years
    in Inside Sales / Commercial Back Office / B2B Customer Service (preference for
    machinery/manufacturing
    ).
  • Strong organization, attention to detail, priority management, and
    proactivity
    .
  • Proficient with
    Excel
    and MS Office; comfortable with
    ERP/CRM
    (experience with
    Infor
    /SAP or similar is a plus).
  • Clear communication, customer orientation, and
    ownership
    of outcomes.
  • Willingness to travel (training in
    Italy
    and U.S. customer/industry events).
  • Authorization to work in the U.S.
  • Residence in Charlotte area or willingness to relocate.

Compensation & Benefits

  • Base salary
    : depending on experience.
  • Year-1 bonus
    : quality-based plan (approx.
    $5,000 – $7,000
    total) tied to operational goals; from Year 2, potential shift toward sales KPIs.
  • Health insurance
    : Blue Cross Blue Shield PPO Gold at 100% employer-paid (medical) plus dental & vision.
  • 401(k)
    with 3.5% match.
  • PTO
    : 3 weeks + sick days + company holidays.
  • Corporate card for business travel; mileage reimbursement per policy.

Growth Path

  • 0–12 months:
    focus on spare parts/back office and tool mastery (Infor, IRA, CRM); structured training,
  • 12–24 months:
    increase commercial exposure (customer visits, trade shows, support on full-line quotations).
  • 24+ months:
    transition toward territory sales with aligned targets and variable comp.

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