Advisory Solution Consultant – Federal Civilian

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As part of our Federal Healthcare Solution Consulting team, you'll help federal agencies transform how they serve citizens, employees, and mission partners. By combining deep technical expertise with a passion for innovation, you'll guide our customers on how ServiceNow's AI-powered platform can streamline workflows, improve operational efficiency, and enhance mission outcomes across agencies like CMS, CDC, FDA and OIG.

You'll collaborate closely with Sales, Product Management, and Executive Leadership to shape strategy, drive revenue growth, and help our customers modernize the way they work — one workflow at a time.

This is a hands-on technical pre-sales role, ideal for a creative problem solver who can translate complex needs into compelling, outcome-driven solutions that demonstrate the power of the Now Platform.

What You'll Get to Do

The Advisory Solution Consultant – Federal Healthcare serves as a trusted advisor to our customers, leveraging deep solution expertise and mission understanding to help agencies modernize service delivery and accelerate digital transformation.

• Serve as a technical and domain expert on ServiceNow solutions across our entire suite of solutions supporting a federal healthcare–focused territory
• Lead discovery workshops to understand agency goals, uncover mission and operational challenges, and align ServiceNow capabilities to measurable outcomes
• Design and deliver tailored product demonstrations and value stories that showcase ServiceNow's differentiated impact across AI, automation, and workflow optimization
• Collaborate with Sales, Product Management, and Partners to develop solution strategies and drive successful pursuits
• Translate customer needs into actionable insights and provide feedback to Product Management to influence future product enhancements
• Contribute to team growth by sharing best practices, reusable assets, and lessons learned across the Solution Consulting community
• Stay informed on federal modernization initiatives, competitive trends, and emerging technologies in AI, analytics, and workflow automation
• Represent ServiceNow at industry events, user groups, and executive briefings, helping position the platform as the strategic foundation for government modernization

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of pre-sales solution consulting or sales engineering experience, ideally within the Federal or Public Sector
• Strong understanding of the ServiceNow Platform or equivalent experience with cloud-based workflow solutions
• Experience working collaboratively across Sales, Product, Marketing, Partners, and Professional Services to deliver unified customer outcomes
• Expertise in territory management, pipeline strategy, and opportunity execution
• Excellent communication and storytelling skills, with the ability to engage both executive and technical audiences
• Knowledge of federal mission areas such as HR modernization, shared services, workforce optimization, IT service delivery, or healthcare operations
• Passion for innovation, AI, and transforming how the federal government serves citizens and employees
• Must live in the DC metropolitan area.
• Ability and willingness to travel as required

Why You'll Love This Role

• You'll be part of a mission-driven team helping Federal Healthcare agencies like modernize how they operate, serve, and innovate. At ServiceNow, we believe the future of Federal is Now — and you'll be helping build it every day.

FD21

For positions in this location, we offer a base pay of $146,625 - $241,950, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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