Director of Operations

New York State Homes and Community Renewal (HCR) is the State's affordable housing agency, with a mission to build, preserve, and protect affordable housing and increase homeownership throughout New York State.

A Civil Service exam is not required for this position. Candidates must meet the minimum qualifications outlined below to be considered.

NYS Homes and Community Renewal (HCR) is committed to fostering a culture of diversity, equity, inclusion, and accessibility. Our work would not be possible without the diverse backgrounds, experiences, ideas, and abilities of our employees. HCR is committed to developing a workforce that represents the diverse population of New York State. HCR embraces a diverse and inclusive work environment by encouraging all individuals, including those with disabilities, to apply to open positions at the agency

The Office of Multifamily Finance & Development actively engages with a range of partners including for-profit, and not for profit borrowers, municipalities, lenders, investors, and other funding entities to leverage tax credits, tax exempt bonds, and a multitude of State funded programs. Our resources have helped finance tens of thousands of affordable apartments and affordable homes since Finance & Development (F&D) has the primary responsibility for implementing many of the initiatives under the Governor's Housing Plan, an unprecedented $25 billion investment over five years.

Duties: 

The Director of Operations, Multifamily Finance will support the Vice President of Multifamily Finance with a variety of ongoing responsibilities related to the operation of the Finance and Development Unit's (4% team) financing programs and the management of its project pipeline. The Director of Operations will collaborate with the Assistant Vice Presidents and the Underwriters, work on program analysis and policy issues, and support F&D with its Credit Committee and Board agendas. This person will have the opportunity to be involved with creating innovative strategies to improve operations, develop and implement policy and procedures.

The Director of Operations will assist in coordinating and collaborating with other HCR teams such as the Debt Issuance Unit, the Design, Construction & Environmental Unit, the Department of Empowerment, Compliance and Opportunity, Office of Legal Affairs, Loan Servicing, the Office of Housing Preservation's Asset Management & Sustainability Units, Tax Credit Unit, permanent conversions team, and other internal teams as needed.

Duties may include but are not limited to the following:

• Work with the Vice President and Assistant Vice Presidents to deploy resources to meet the mission, goals, and objectives of the Agency with respect to its multifamily housing activities.
• Coordinate activities between multifamily programs including policy updates, program operations, new program implementation, evaluating program efficiency and effectiveness, and general oversight.
• Coordinate with HCR's internal teams for approvals and other special projects as needed.
• Strategize with the Vice President and fellow Assistant Vice Presidents to make recommendations related to programs, policies and procedures.
• Work with the Vice President on the management of the project pipeline, data analysis and reporting requirements as needed.
• Assist with program management and problem-solving, coordinating internally and externally with developers, lenders, syndicators, other governmental agencies, and project partners regarding HCR policies, terms, and regulations.
• Assist the Vice President with the review of written materials for presentation to Credit Committee and the Board to secure internal project approvals.
• Assist in coordinating special projects as needed.

Qualifications: 

• A Bachelor's Degree required; Master's Degree preferred with course work/credits specific to Business Administration, Finance, Public Administration and/or Real Estate;
• Minimum 5 years of multifamily affordable housing development experience.
• Excellent relationship management and demonstrated capacity for collaboration, performing multiple tasks, analyzing complex processes, and using independent judgment.
• Strong analytical, oral and written communication skills.
• Experience developing new business and new program initiatives.
• Quantitative skills including strong familiarity with Excel and employing financial concepts.
• Strong self-initiative for accomplishing production goals and securing necessary approvals.

This job description is not intended to be all inclusive, and the employee will also perform reasonable related business duties as assigned.

What we offer at NYSHCR: 

• Extensive benefits package including paid leave, including excellent health, dental, vision and retirement benefits with the New York State & Local Employees' Retirement System.
• Promotional opportunity for dedicated professionals
• Work life balance benefits including a 37.5 hour work week and paid time off benefits including, vacation, sick, personal days, and Federal Holidays
• Opportunity for compressed scheduling
• 12 weeks of Paid Parental Leave
• Paid Family Leave
• Opportunity for compressed/flextime scheduling
• As a New York State employee, you may qualify to participate in the Federal Public Service Loan Forgiveness Program (PSLF). The PSLF Program forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments under an accepted repayment plan and while working full-time for an eligible employer.

Additional SONYMA/HFA/AHC Benefits: 

• Cash in for Wellness This program provides you with the option of buying or renewing a health club membership of your choice or enrolling in a weight loss and or smoking cessation program, using your sick leave accruals.
• Tuition reimbursement program – for job related and non-job related courses
• Vacation Leave Buy-Back program – Subject to approval, every year eligible employees may exchange previously earned and accrued vacation time in return for cash compensation (at employee's daily rate of pay at time of exchange)
• Access to Plum Benefits – savings on movie tickets, theme parks, hotels, tours, Broadway shows and more
• Optical reimbursement program – Employees are eligible for optical, hearing aid, and podiatric expenses not otherwise covered by insurance, with a maximum aggregate amount of $650 per year, per family. Unused yearly balances may be carried over to the next year for a maximum of $1300

About New York State Homes and Community Renewal: 

Under the leadership of Governor Kathy Hochul and Commissioner RuthAnne Visnauskas, HCR is a vibrant, innovative agency that integrates and leverages New York State's housing resources. We have offices in New York City, Albany, Buffalo and Syracuse, and employ a diverse workforce of professionals who are hard-working and committed to serving low and moderate income families. Our mission is far reaching, encompassing single and multifamily housing finance, home improvement, rent regulation, housing subsidies, and community development. We partner regularly with a variety of public and private stakeholders.

Achieving this mission requires a wide range of skills and backgrounds in public policy, administration, real estate, construction. finance, law, and many other areas of expertise. We seek to provide a workplace environment that is productive, flexible, accountable, ethical, and caring. Our employees are empowered to make a difference where they live and work. We offer competitive pay and a comprehensive benefits package, including paid leave, health, dental, vision, retirement, and family-friendly policies.