Head of Technology Operations and Resilience, MD

Who We Are Looking For

State Street Investment Management ("State Street IM", formerly known as State Street Global Advisors or SSGA) is seeking a Head of Technology Operations and Resilience, a strategic leadership role within the COO organization of State Street Investment Management. This position is responsible for ensuring the operational excellence, scalability, and resilience of over 200+ critical applications supporting Investment Management. The role is pivotal in driving transformation aligned with the Product, Platform, and Services operating model, and in meeting heightened regulatory, compliance, and governance expectations.

This leader will oversee Production Management, platform and operations Resiliency, leading a global team responsible for incident and problem management, service continuity, and operational risk governance. The role is central to delivering robust service delivery, driving strategic transformation, and fostering a culture of continuous improvement.

This role will report directly to State Street IM's Global Head of Technology and Business Architecture Service within the Chief Operating Officer (COO) organization.

Key Responsibilities

Leadership & Strategy

• Define and lead the global strategy for production management, platform and operations resiliency across technology platforms.
• Align operational capabilities with business goals and regulatory requirements.
• Serve as the accountable executive for service continuity, incident response, and operational risk governance.
• Champion modernization initiatives including cloud-native architectures, API-first platforms, and microservices.
• Support horizontal integration across Product, Client Experience, and Investment Management verticals.
• Drive the development and oversight of a resilient infrastructure and tightly controlled production environment, leveraging a unified, data-driven operational dashboard to ensure transparency, readiness, and continuity across investment management functions.

Production Management

• Oversee Incident Management, Problem Management, Change Enablement, and Service Request Management.
• Lead Monitoring and Event Management, Service Level Management, and Service Continuity Management.
• Drive operational excellence through proactive issue resolution and performance optimization.

Resiliency & Operational Risk

• Manage strategy and compliance for Technology Operational Risk and Governance.
• Ensure adherence to Cyber Controls Assurance Program and control ownership.
• Oversee supplier management, knowledge management, and broader State Street Technology alignment.

Execution & Oversight

• Collaborate with and exercise oversight over production and support services provided by State Street's Global Technology Services (GTS).
• Foster a high-performance culture focused on innovation, ownership, and delivery excellence.
• Oversee the technology lifecycle and ensure scalable, resilient service delivery.
• Establish and monitor KPIs for execution quality, risk mitigation, and business value delivery.

Qualifications

• 15+ years of experience in technology operations, technology engineering, or production management within financial services.
• Proven leadership in managing global teams across technology, operations, and risk domains.
• Strong understanding of service continuity, and operational governance.
• Experience with cloud-native architectures, monitoring tools, and enterprise risk frameworks.
• Bachelor's or Master's degree in Computer Science, Engineering, or related field.

• Strong executive presence with the ability to influence and engage senior stakeholders across business and technology.

• Bachelor's degree in business, finance, or technology required; MBA or advanced degree preferred.

• Exceptional communication, facilitation, and strategic thinking skills.
• Demonstrated ability to lead through influence, navigate organizational complexity, and drive measurable outcomes.

Salary Range:

$170,000 - $282,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

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About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.