Community Manager

Whether you're just starting out or looking for a fresh chapter, we believe your career should feel meaningful. You should feel valued, trusted, and know your work makes a real difference.

As a subsidiary of H&R REIT, Lantower Residential develops and manages apartment communities across the Sunbelt markets in the U.S. We're in the apartment business, sure – but really, we're in the people business. Our job is to make people feel at home—whether they live in one of our communities or work on our team. That means showing up, caring, and creating experiences that feel real, thoughtful, and human.

When you join us, you become part of something bigger: building great places to live and strong communities around them. We take that seriously – and we take care of our people in return, with competitive benefits, opportunities for training, and time off when you need it.

If you take pride in your work and enjoy making people's day a little better, we'd love to meet you.

FLSA Status: Salaried / Exempt

Department: Property Management

Purpose – Job Summary:

Manages the operations of an assigned apartment community (280 to 440 units). Primary responsibilities include managing staff performance, marketing the property, leasing, and collections to generate revenue, resident relations, and high-end customer service to manage resident retention and satisfaction. Administration of property maintenance, contracted services, and capital improvements to maintain aesthetics and control expenses; compliance with applicable local, state, and federal regulations governing fair housing and safety. This person is responsible for all aspects of the community and its overall operational activities.

Essential Duties and Responsibilities: (Not listed in order of importance. Other duties may be assigned.)

• Prioritize, assign, and monitor daily activities, service requests, make-ready priorities, and projects.

• Oversee the conversion of telephone, email, and walk-in prospects to leases.

• Create an environment of cooperation, enthusiasm, and professionalism among staff members.

• Ensure compliance with management company personnel, operations policy and procedures, and company standards.

• Process and select new residents following the property's resident selection system.

• Collect rent, make all bank deposits, maintain account records, and process final account statements.

• Manage lease administration, including preparation of rental leases, move-in inspections, and monitoring vacancy reports.

• Track all property movement, such as prospects, traffic, applications, move-ins, and move-outs.

• Prepare and monitor a marketing plan and all advertising.

• Plan, promote, and implement an effective resident retention program.

• Achieve budget goals regarding occupancy, expenses, and NOI.

Competencies:

Analytical - Uses intuition and experience to complement data.

Problem Solving - Gathers and analyzes information skillfully.

Customer Service - Responds promptly to customer needs; Meets commitments.

Teamwork - Able to build morale and group commitments to goals and objectives.

Written Communication-Writes clearly and informatively; Able to read and interpret written information.

• 3+ years of related property management in the multifamily industry. Class A property experience is required.

• A minimum of an associate's degree is required.

• Proficiency in Microsoft Outlook, Word, and Excel.

• Knowledge of RealPage, Publisher, Picture Manager, and OPS is a plus.

• Analytically minded with the capability to use intuition and experience to complement data.

• Ability to review, understand, and report financial information.

• Excellent interpersonal communication skills, including the ability to motivate and lead a team.

• Able to multitask and meet deadlines in a timely and organized manner.

• Must be able to tour the community with potential residents, which includes walking, standing, sitting, and climbing stairs. Must occasionally be able to lift up to 10 lbs.

• Ability to drive when needed. A valid driver's license and proof of liability insurance are required.

Education and/or Experience:

A minimum of an Associate's degree or equivalent from two-year College is required; three (3+) years related experience in property management in the multifamily industry. Class A property experience is required.

Certificates, Licenses, Registrations:

Strong skills in Microsoft Outlook, Word, and Excel are required. Other knowledge of office products is helpful. Understand all essential office equipment, such as fax, print, scan, etc. Knowledge of Publisher, Picture Manager, Real Page, OPS a plus.

Other Skills and Abilities:

Ability to work in a fast-paced work environment, ability to solve problems, and be an effective communicator. Employees must have excellent customer service skills and the ability to pay attention to detail.

Direct /Indirect Experience:

At least three (3) years' experience in property management. Multi-family is highly preferred.

Supervisory and Organizational Relationships / Primary Interactions:

Type/Extent of Supervisory Responsibilities:

Manages the entire property. All employees report into the Community Manager.

Primary Contacts/Interactions and Frequency:

Internal: Frequent with other managers and employees and related departments.

External: Frequently with agencies and clients to discuss issues, solutions, and technical information.

Dollar Accountability: (Direct or Indirect)

Budget: Works with Manager on planning budget.

Revenue: None

Education / Job Experience/Technical Knowledge Required: (Additional Competency List Attached) Formal Education/Training:

Bachelor's degree in Education, Travel Industry Management, or equivalent experience with a minimum of 3+ years of direct industry experience.

Qualifications: (Including Licenses and Certifications)

None, though, a secondary education teaching certificate would be desirable.

Physical Requirements/Work Environment:

Good physical condition. Ability to stand, walk, sit, and climb stairs. Ability to drive when needed. The employee must occasionally lift and/or move up to 10 pounds.