Operations Manager

4 days ago

Houston, Texas, United States StevenDouglas Full time $90,000 - $120,000 per year

StevenDouglas
has been
engaged exclusively
on an
Operations Manager
opportunity in Houston, Texas.

The
Operations Manager
plays a critical role in overseeing the daily business and administrative functions of a fast-paced
personal injury law firm
. This position ensures efficient firm operations across HR, finance coordination, client services, and office management while supporting the Managing Attorney in strategic planning and execution. The ideal candidate is a proactive, detail-oriented professional with strong leadership, organizational, and communication skills — and experience managing the operational side of a legal practice.

Reports to:
Managing Attorney / Firm Owner

Key Responsibilities

1. Firm Operations & Administration

  • Oversee daily business operations to ensure smooth, efficient firm performance.
  • Develop, document, and improve policies, systems, and workflows for greater productivity.
  • Manage case flow operations with attorneys and staff to ensure timely progress and excellent client service.
  • Oversee technology systems (case management, CRM, communications, etc.) and maintain data integrity and security.
  • Coordinate with accounting/bookkeeping on budgets, expenses, and financial reporting.
  • Manage vendor relationships, insurance renewals, service contracts, and compliance obligations.
  • Ensure compliance with legal ethics, trust accounting, and firm regulations.

2. Human Resources Management

  • Oversee recruiting, onboarding, training, and employee relations.
  • Develop clear job descriptions, performance review processes, and compensation structures.
  • Foster a positive, professional firm culture aligned with leadership values.
  • Manage payroll coordination, benefits, and employment law compliance.
  • Coach team members, providing guidance and professional development opportunities.

3. Executive & Strategic Support

  • Serve as the operational partner to the Managing Attorney in executing firm strategy.
  • Anticipate needs, troubleshoot issues, and ensure smooth execution of firm initiatives.
  • Prepare firm reports, dashboards, and key performance metrics.
  • Manage executive scheduling, meetings, and follow-ups on priorities and projects.
  • Support marketing, client retention, and referral partner initiatives.

4. Project & Systems Management

  • Lead and coordinate firmwide projects including software upgrades, workflow improvements, and process automation.
  • Set project timelines, assign tasks, and monitor deliverables to ensure on-time completion.
  • Collaborate cross-functionally with attorneys, staff, and external vendors.

5. Office & Facilities Management

  • Maintain an organized, professional office environment.
  • Oversee facilities, supplies, IT coordination, and vendor services.
  • Ensure adherence to data security, privacy, and confidentiality standards.

Qualifications

  • Bachelor's degree in Business Administration, Management, or related field (Master's preferred).
  • 5+ years of experience in law firm operations or professional services management.
  • Strong understanding of
    personal injury law firm workflows
    (intake, case management, settlement, trial).
  • Proven leadership and team management skills in a small firm environment.
  • Excellent communication, organizational, and problem-solving abilities.
  • Proficiency in legal software (e.g., Clio, Filevine, MyCase, or similar).
  • Knowledge of HR best practices, payroll, and compliance requirements.
  • High level of professionalism, confidentiality, and initiative.

Benefits

  • Health Insurance
  • Paid Time Off

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