Senior Operations Analyst, Ancillary Insurance Benefits

About Specialty Program Group:
Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics.

About SPG Ancillary, a division of Specialty Program Group:
SPG Ancillary is a division of Specialty Program Group, a wholly owned subsidiary of HUB International. Our mission is to solve problems, create a better experience, and produce results for our broker, carrier, and benefits technology partners. We pride ourselves on
encouraging creativity
with each problem,
embracing collaboration
at every opportunity, and
empowering commitment
to expected results. Our expertise lies in dental, vision, life, disability, supplemental health, and leave management. Our organization is comprised of four integrated teams: marketing, client service, leave management solutions, and business operations. As an extension of a brokerage's consulting and service teams, we support marketing, sold case implementation, account support, renewal management, analytics & insights, carrier eligibility, benefits technology builds, and leave administration & state disability compliance.

About the Position:
An ideal candidate for the Sr. Operations Analyst position will have a strong understanding of operations functions and ideally direct experience with employee benefits products & services. Working in tandem with others in Operations or on cross-functional teams, this individual will support all internal and external business operations initiatives. Attention to detail, strong organizational skills, and experience working with large data sets are critical for success in this role.

Key Responsibilities

• Owns data collection and reconciliation efforts to ensure overall data quality. Includes data tracking, manual audits, managing internal/external communications and follow-ups, and interpreting carrier responses in context of business impact.
• Champion efforts to ensure General Agency Letter of Assignments are processed with carriers for access to data and revenue recognition, including internal & external coordination for signatures.
• Collaborates cross-functionally to support monthly revenue recognition efforts. Includes carrier commission statement tracking and review, data aggregation, and outreach to carrier for revenue variance.
• Conducts research and data aggregation efforts in support of internal business operations.
• Coordinates internally and externally to schedule strategic carrier partner discussions for new macro partnerships and prepares communications to set expectations on partnership.
• Hosts macro partnership office hours to support broker inquiries and address feedback.
• Maintains carrier contact lists and shared password vault to support marketing and account management teams.
• Creates custom carrier and broker partner collateral, to include Ancillary Diagnostic presentations, sell sheets, etc.
• Assists with data analysis efforts in support of KPIs and other strategic initiatives.
• Owns execution of highly complex internal and external business operations initiatives with strategic direction from leadership.
• Identifies continuous improvement opportunities and implements strategies and solutions developed in partnership with leadership.
• Supports the roll out of a myriad of processes and tools per leadership direction.

Qualifications

• Bachelor's degree or higher
• 3+ years' experience in operations role, direct experience with employee benefits products, services, and marketplace a strong plus
• Detail-oriented and follow-through
• Impeccable organizational skills
• Effective communicator with proven ability to collaborate cross-functionally
• Self-starter who excels with minimal oversight or direction
• Adaptable and capable of balancing competing priorities
• Strong sense of curiosity and willingness to learn
• Data-driven and analytical
• Team-oriented mindset
• Thrives in a fast-paced environment and comfortable with organizational change

Work Location:
This is a 100% remote position working in your local time zone. Access to a local office may be available upon request.

Salary Transparency:
The expected salary range for this position is $80,000-$100,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA, and 401(k) accounts, paid-time off benefits, and eligible bonuses, equity, and commissions for some positions.

Department Business Operations

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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