Salesforce CRM Administrator

1 day ago

Atlanta, Georgia, United States Idexcel Full time $60,000 - $100,000 per year

Job Title: DOAS CRM Administrator

Location: 200 Piedmont Ave SE, Suite 1804 West Tower, Atlanta, GA HYBRID

Duration: 6+ Months contract

Interview Type: In-person Interview

NOTE
: **Candidates must be local to Atlanta and be able to come to the office. **

Short Description:

We are seeking a customer relationship management (CRM) administrator/Project coordinator with Oracle Service Cloud experience and experience coordinating medium projects.

GENERAL DESCRIPTION:

We are seeking a customer relationship management (CRM) Administrator/Project coordinator with Oracle Service Cloud experience and experience coordinating medium projects.

In this dual role, you will manage and enhance our CRM system and coordinate various projects to ensure efficient planning and execution. You will play a key role in CRM development, integrations, and overall process improvement.

JOB RESPONSIBILITIES:

CRM Administration

  • Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys campaigns, databases and permissions.
  • Assists in testing and verification for internal custom code and vendor software releases, patches, and add-ons.
  • Collaborates with the Contact Center and Business Analysts team to proactively identify and recommend operational improvements, enhancements and system customizations that meet business needs and ensure solutions that are usable, scalable, and easy to maintain.
  • Assist the technical leads and work with technical and functional staff within CRM team as well as developers, database and systems administrators to ensure system availability along with performing regular testing of business continuity plans.
  • Manage data integrity, including imports, migrations, integrations and data cleanup.
  • Responsible for providing application administration, troubleshooting and support for information technology projects, applications and systems. This includes code migration, change control, application security, performance and availability.
  • Develop and maintain Intelligent Advisor interviews within the Oracle Service Cloud suite.

Project Coordination:

  • Coordinate project timelines, deliverables, and resources across multiple teams.
  • Maintain project documentation, including Business Requirement Documents, test plans, test results, project plans, and meeting notes.
  • Schedule project meetings to ensure timely updates and issue resolution.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • Strong proficiency with CRM administration, data management, reporting tools, campaigns, surveys, Intelligent Advisor.
  • Strong proficiency with HTML, CSS, and JavaScript.
  • Effective written and verbal communication skills.
  • Strong interpersonal, analytical, and organizational skills.
  • Familiarity with project management software (e.g., Jira, Trello, Confluence, Asana).
  • Advanced knowledge in in Microsoft Office using Microsoft Excel, Microsoft Word and PowerPoint.

MINIMUM ENTRY QUALIFICATIONS:

  • 2-3 years of related experience in CRM administration (e.g., Oracle Service Cloud, Salesforce, Microsoft Dynamics, or similar).
  • 1–2 years of experience in project coordination or project management

  • CRM Administrator

    1 day ago

    Atlanta, Georgia, United States Avacend Inc Full time $60,000 - $90,000 per year

    We are seeking a customer relationship management (CRM) Administrator/Project coordinator with Oracle Service Cloud experience and experience coordinating medium projects.In this dual role, you will manage and enhance our CRM system and coordinate various projects to ensure efficient planning and execution. You will play a key role in CRM development,...

  • CRM Administrator

    3 days ago

    Atlanta, Georgia, United States Techgene Solutions Full time $60,000 - $120,000 per year

    CRM AdministrationConfigure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys campaigns, databases and permissions.· Assists in testing and verification for internal custom code and vendor software releases, patches, and add-ons.· Collaborates with the Contact Center and Business Analysts team to proactively...

  • CRM Administrator

    3 days ago

    Atlanta, Georgia, United States Padmore Global Connections Full time $55,000 - $110,000 per year

    Title/Role: DOAS CRM AdministratorWorksite Address: 200 Piedmont Ave SE, Suite 1804 West Tower, Atlanta, GA 30334Max Pay Rate: $55.00Work Arrangement: HybridAgency Interview Type: Either Web Cam or In PersonEngagement Type: ContractNOTE: Applications with resumes in PDF Format will be automatically rejected. Only Word format resumes will be...

  • Certified Salesforce Administrator

    1 day ago

    Atlanta, Georgia, United States Anomali Full time $120,000 - $180,000 per year

     Anomali is headquartered in Silicon Valley and is the Leading AI-Powered Security Operations Platform that is modernizing security operations. At the center of it is an omnipresent, intelligent, and multilingual Anomali Copilot that automates important tasks and empowers your team to deliver the requisite risk insights to management and the board in...

  • Salesforce Systems Administrator

    3 days ago

    Atlanta, Georgia, United States Waystar Full time $80,000 - $120,000 per year

    ABOUT THIS POSITIONWaystar is growing its dynamic and passionate Salesforce team If you are a highly principled professional who values integrity, honesty, and respect for others—regardless of rank or responsibility—this is your opportunity to make a meaningful impact. As a Salesforce Administrator, you will collaborate directly with our Sales,...

  • Salesforce Administrator

    4 days ago

    Atlanta, Georgia, United States CallRail Full time $80,000 - $120,000 per year

    The Position As our Salesforce Administrator, you'll play a vital role in maintaining and scaling a high-impact, enterprise-grade Salesforce environment. You'll lead day-to-day Salesforce administration while partnering closely with RevOps, Marketing Ops, and Customer Experience teams to enhance our go-to-market efficiency and cross-functional...

  • CRM Strategy

    4 days ago

    Atlanta, Georgia, United States UPS Full time $106,560 - $197,460 per year

    Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...

  • Customer Adoption Manager

    3 days ago

    Atlanta, Georgia, United States Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • CSG Product Senior Analyst

    3 days ago

    Atlanta, Georgia, United States Salesforce Full time $111,200 - $152,900 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Senior Director, Solution Engineering

    4 days ago

    Atlanta, Georgia, United States Salesforce Full time $238,980 - $319,620 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword —...