Account Executive

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

As a Account Executive - Mid Market, you will drive growth and consistently exceed revenue goals within a defined territory. You'll win new (strategic/enterprise) accounts, strengthen relationships with existing customers, and apply your SaaS expertise to engage effectively with both business and technical decision-makers.

What you will do:

• Engage, Discover & Drive Results
  : Execute territory strategies to win enterprise business, grow market presence, and consistently exceed targets in an aligned territory.
• Execute the Sales Process
  : Lead the full sales cycle from prospecting to negotiation and closure to deliver predictable, high-performance results.
• Articulate Value
  : Build trusted executive relationships, address diverse business challenges, and position Freshworks as the partner of choice.
• Learn & Collaborate
  : Partner with cross-functional teams to deliver seamless customer experiences and contribute to a culture of shared success.
• Hunt & Prospect
  : Develop and manage a strong pipeline with accurate forecasting. Travel as required to connect with customers, strengthen relationships, and represent Freshworks with purpose.

Qualifications

• Experience that counts
  : 5 to 8 years of quota-carrying SaaS sales experience in mid-market or enterprise accounts, with a proven track record of exceeding revenue goals.
• Strategic mindset
  : Demonstrated ability to manage full sales cycles, engage diverse stakeholders, and deliver measurable business impact.
• Revenue focused
  : Skilled in prospecting, pipeline development, and forecasting, applying a structured yet flexible approach to consistently meet targets.
• Domain knowledge:
  Expertise in solution selling, with the ability to understand customer needs and position software solutions (e.g., ITSM, IT infrastructure, EX platforms) that drive productivity, engagement, and ROI.
• Strong collaborator
  : Growth-oriented, with a customer-first mindset and the ability to build strong cross-functional partnerships that unlock new opportunities.

Additional Information

The annual base salary range for this position is $100, ,750 USD + Variable Compensation

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

Please note this is a hybrid role that requires an in-office presence 3 days / week (Tue-Thur) in Boston.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
Fresh vision. Real impact. Come build it with us.