Front Desk Agent
4 days ago
Job Title: Front Desk Agent
Location: McAllen, TX
Overview:
We're looking for a customer-focused, bilingual Front Desk Agent to join our wireless retail team in McAllen, Texas. In this role, you'll be the first point of contact for walk-in customers, handling inquiries, guiding them through services, and supporting daily store operations. If you're organized, approachable, and fluent in both English and Spanish, this could be the perfect fit for you.
Responsibilities:
- Greet all customers with a warm, friendly attitude as they enter the store.
- Answer customer questions about products, promotions, and services.
- Direct customers to the appropriate sales associate or technician based on their needs.
- Manage customer check-ins, maintain appointment logs, and handle light administrative tasks.
- Handle incoming phone calls and route them as needed.
- Assist with basic troubleshooting or account lookup when appropriate.
- Maintain a clean, organized, and professional front desk area.
- Support sales staff with customer flow and store upkeep during busy hours.
- Help with basic clerical tasks such as filing, stocking brochures, and organizing paperwork.
Requirements:
- Bilingual fluency in English and Spanish is required.
- Previous experience in retail, customer service, or front desk work is preferred.
- Friendly, professional demeanor with strong communication skills.
- Comfortable working with computers, POS systems, and basic office equipment.
- Ability to stay organized and multitask in a busy retail environment.
- Dependable, punctual, and team-oriented.
- Flexible schedule, including availability on weekends and holidays.
Why You'll Love Working Here:
- Positive, team-driven work environment.
- Opportunity to grow your skills in customer service and retail.
- Flexible hours and a chance to work with a diverse community.
- Learn more about wireless technology and services.
Ready to be the friendly face that keeps things running smoothly? Apply today and be a part of a team that values your energy and bilingual talent
Job Types: Full-time, Part-time
Pay: $ $25.00 per hour
Benefits:
- Flexible schedule
Work Location: On the road
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