Outbound Sales Agent

2 weeks ago

Remote, Oregon, United States Quess Full time $60,000 - $120,000 per year

About Angara:

Angara is a USA-centric luxury fine jewelry brand, specializing in gemstone and diamond jewelry. With a high average order value (AOV) customer base, Angara focuses on offering a personalized experience that matches the elegance of its products. Our mission is to build lifelong relationships with customers through exceptional service and trust.

Role Overview:

We are seeking a highly motivated Outbound Sales Agent to connect with existing

customers and prospective leads in the USA. The role is responsible for building trust,

nurturing relationships, driving repeat purchases, and converting prospects into loyal

Angara customers through consultative and empathetic sales conversations.

Key Responsibilities:

  • Conduct outbound calls to existing customers for upselling, cross-selling, and promoting

loyalty programs.

  • Call prospective leads generated via SEM, social ads, referrals, and brand campaigns.

  • Develop a deep understanding of Angara's products and personalization options to

provide tailored recommendations.

  • Handle high-value customer conversations with professionalism and empathy.

  • Collaborate with CRM and marketing teams to execute outbound campaigns.

  • Maintain detailed records of customer interactions and outcomes in CRM tools.

  • Meet and exceed KPIs such as conversion rate, repeat revenue share, and AOV uplift.

  • Provide feedback from customer interactions to marketing, product, and operations teams.

Required Skills & Competencies:

  • Excellent communication skills in English (verbal and written).

  • Prior experience in outbound sales, inside sales, telesales, or luxury customer service.

  • Ability to build rapport, consult, and influence buying decisions.

  • Comfort with high-ticket sales conversations (average orders $1,000+).

  • Proficiency in CRM systems, call tools, and reporting dashboards.

  • Resilience to handle rejection and persistence to follow up effectively.

  • Understanding of USA customer expectations and buying behavior.

Qualifications:

  • Bachelor's degree preferred (Business, Marketing, or related field).

  • 4+ years of outbound sales or telesales experience (luxury/high AOV preferred).

  • Proven track record of meeting or exceeding sales targets.

Performance Metrics:

  • Outbound call volume & quality.

  • Conversion rate (prospects to orders).

  • Repeat revenue generated from existing customers.

  • Average Order Value uplift.

  • Customer satisfaction (CSAT/NPS scores).

Job Type: Full-time

Pay: $ $15.00 per hour

Expected hours: No less than 40 per week

Benefits:

  • Work from home

Application Question(s):

  • What CRM systems, call tools, and reporting dashboards do you have experience with?
  • Do you have prior experience in outbound sales, inside sales, telesales, or luxury customer service? If so, could you please specify which areas and indicate the number of years of experience for each?
  • Do you have experience handling luxury accounts or high Average Order Value (AOV) transactions? If so, could you please specify the type of products or services and how many years of experience you have in this area?

Education:

  • Bachelor's (Preferred)

Work Location: Remote

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